Senior Site Reliability Engineer

About WWT

World Wide Technology (WWT) strives to make a new world happen. Founded in 1990, WWT brings together strategy, deep technical expertise, and world-class partnerships to help public and private sector organizations design, build, and scale intelligent AI, digital, cybersecurity, cloud, and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test, and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust, and creating a great place to work for all.

About The ATC Development Team

The ATC Development team is a software development team that builds and maintains wwt.com. Through this digital experience, we highlight the value of WWT and the ATC to our customers and partners. Our platform, wwt.com, showcases and enables a variety of ATC products, including the AI Proving Ground, Cyber Range, Labs & Learning, WWT Research, and more. In addition to product development, we collaborate closely with our Marketing team to elevate WWT’s digital presence and storytelling. Together, we deliver experiences that drive engagement, support go-to-market strategy, and translate customer behavior into actionable insights.

Responsibilities

• Continuously seek opportunities to enhance the reliability and performance of wwt.com and our critical, high-traffic services.
• Drive improvements in key user experience metrics such as page load speed and interactivity.
• Develop and implement monitoring and alerting strategies to proactively identify and address issues before they impact users.
• Lead the triage and resolution of incidents, navigate complex production challenges, identify root causes, and implement lasting solutions.
• Collaborate with developers and QA engineers to share knowledge, influence best practices, and foster a culture of reliability and continuous improvement.
• Write code to automate tasks and solve problems, reducing manual intervention and increasing efficiency.
• Plan and execute load testing to assess system scalability and performance, thoroughly investigate any issues uncovered, and implement effective solutions.
• Take ownership of reviewing penetration test results, collaborating with relevant teams to address vulnerabilities and ensure our platforms meet high security and reliability standards.
• Guide and mentor team members, providing technical leadership and helping shape engineering decisions.
• Stay curious and committed to learning, embracing a growth mindset and encouraging innovation across the team.

Requirements

• 5+ years of experience in Site Reliability Engineering, DevOps, or in a similar role supporting mission-critical, high-traffic environments.
• Strong programming experience with web technologies such as:
  • Vue, Angular, or React
  • NodeJS, Python, Go, or Java
• Proven experience with monitoring, alerting, and incident management for complex systems.
• Demonstrated ability to troubleshoot and resolve production issues, driving root cause analysis and implementing effective fixes.
• Thorough understanding of all stages of software development.
• Self-motivated with the ability to work independently with minimal supervision.
• Experience leading or mentoring other engineers and influencing technical direction.
• Excellent communication skills, with a track record of building relationships, educating peers, and influencing technical direction.
• In-depth understanding and passion for excellence in the WWT Core Values.
• Bachelor’s degree, preferably in computer science or Management Information Systems; a combination of education, training, and experience may be considered in lieu of a degree.
• Applicants must be authorized to work in the United States without sponsorship.

Pay

A reasonable estimate of the current base pay range for this position is $108,400 to $135,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

Benefits

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program