Senior Site Reliability Engineer

About the role

NinjaOne is seeking a Senior Site Reliability Engineer to join our SRE team in the Platform Engineering organization. The ideal candidate should have 10+ years of experience in DevOps and/or Site Reliability Engineering, 3+ years of experience with Java, .NET, or C++, intermediate Linux administration, scripting, and troubleshooting, and demonstrable knowledge of observability tools like New Relic, Splunk, and DataDog. AWS experience, particularly with VPC, EC2, ECS, Route53, Fargate, ALB/NLB, and IaC tools such as CloudFormation, Terraform, Helm, and Ansible, is required. Familiarity with container technologies, Fargate, Kubernetes, and distributed microservices is beneficial. The role involves diagnosing and resolving complex issues, participating in on-call rotations, performing RCA, improving availability, and creating technical documentation.

Responsibilities

• Diagnose and resolve complex application and infrastructure issues
• Participate in 24x7 on-call rotation, SCRUM, and deployment planning
• Perform Root Cause Analysis (RCA) and provide recommendations for application teams
• Ensure best-practice and security-minded architecture by influencing design decisions
• Create and maintain technical documentation and SOPs
• Develop software, scripts, or tooling to improve efficiency and reduce delivery time of applications and infrastructure
• Other duties as needed

Requirements

• 10+ years’ experience in DevOps and/or Site Reliability Engineering roles
• 3+ years' experience with an object-oriented language (Java, .NET, or C++)
• Intermediate+ level Linux administration, scripting, and troubleshooting
• Demonstrable knowledge of Observability tools (New Relic, Splunk, DataDog)
• Comprehensive experience with AWS (Amazon Web Services) and its core capabilities
• Experience with cloud automation and infrastructure-as-code (IaC) toolsets, primarily CloudFormation but also including Terraform, Helm and Ansible
• CDK a plus
• Good understanding of containers, Fargate, Kubernetes, and overall distributed microservice architectures
• Passionate about automation, security, and self-service environments/portals
• Hands-on experience with CI/CD and SDLC (Software Development Life Cycle) processes
• Effective communication skills, both verbal and written

Qualifications

• Passionate about automation, security, and self-service environments/portals
• Hands-on experience with CI/CD and SDLC (Software Development Life Cycle) processes
• Effective communication skills, both verbal and written

Skills

• Object-oriented languages (Java, .NET, C++)
• Linux administration, scripting, and troubleshooting
• Observability tools (New Relic, Splunk, DataDog)
• AWS (Amazon Web Services) and its core capabilities
• Cloud automation and infrastructure-as-code (IaC) toolsets (CloudFormation, Terraform, Helm, Ansible)
• Container technologies, Fargate, Kubernetes, and distributed microservices
• CI/CD and SDLC (Software Development Life Cycle) processes

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Life insurance coverage
• Unlimited PTO
• Opportunity for growth and advancement

Pay

Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $160,000 - $240,000 per year. For roles based in New York, the base salary hiring range for this position is $160,000 - $240,000 per year.

Schedule

This position is NOT eligible for visa sponsorship. Due to federal government security requirements associated with our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents. Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.