Senior Site Reliability Engineer

THE COMPANY:Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.MUST LIVE in either Mountain View, CA, Washington D.C., Austin, TX, or Durham, NC.ROLE AND RESPONSIBILITIES:A Senior Site Reliability Engineer (SRE) is expected to own the operational stability and performance of Juul’s hybrid cloud infrastructure (Nutanix, AWS/GCP). This involves leading automation efforts, architecting for reliability, and acting as the final escalation point for critical incidents to ensure the platform is scalable and efficient.Nutanix Platform ManagementDesign, deploy, and maintain enterprise-scale Nutanix AHV clusters and Prism Central for multi-cluster managementExpert-level proficiency with Nutanix CLI (nCLI and acli) for advanced operations, troubleshooting, and automationDevelop automation scripts using Nutanix REST APIs, Python SDK, PowerShell, and Terraform for infrastructure-as-codeCreate and manage VM templates, golden images, and standardized deployment catalogs for consistent provisioningDesign disaster recovery solutions using Leap, Protection Domains, cross-cluster replication, and metro clusteringImplement network micro-segmentation using Nutanix Flow and configure RBAC, encryption, and security hardeningLead L3 troubleshooting using advanced diagnostics, log analysis (CVM, Genesis), NCC health checks, and cluster service resolutionConfigure high availability, VM affinity rules, QoS policies, and optimize performance for mission-critical workloadsManage AHV networking with OVS bridges, VLANs, bonds, LACP and implement resource reservations and workload balance.Design, deploy, and maintain hybrid cloud infrastructure across Nutanix HCI, AWS, and GCP platformsArchitect and implement multi-cloud solutions ensuring high availability, scalability, and disaster recoveryCloud Platform EngineeringArchitect and deploy enterprise-scale, highly available multi-cloud solutions across AWS and GCP with multi-region/multi-account strategiesExpert-level proficiency with AWS CLI, GCP CLI, SDK, boto3, and Python for advanced automation and infrastructure orchestrationDesign AWS Organizations and GCP Organization hierarchies with consolidated billing, IAM policies, and centralized governanceConfigure and manage AWS Systems Manager (SSM) including Session Manager, Run Command, State Manager, and Automation for centralized fleet operationsImplement centralized logging using CloudWatch/CloudTrail and GCP Cloud Logging with S3/Cloud Storage aggregationIntegrate AWS and GCP with Splunk using HEC, CloudWatch subscriptions, Pub/Sub, Dataflow, and cloud-specific add-ons for SIEM correlationDesign and deploy advanced load balancing solutions with AWS ALB/NLB/ELB and GCP Cloud Load Balancing including SSL termination and auto-scalingDevelop infrastructure-as-code using Terraform, CloudFormation, CDK for repeatable multi-cloud deployments and CI/CD pipelinesConfigure AWS SSO, cross-account IAM roles, GCP Workload Identity, and federated access for centralized identity managementDesign VPC architectures with AWS Transit Gateway/PrivateLink and GCP Shared VPC/VPC peering for hybrid connectivityManage containerized workloads using EKS, GKE, ECS, Cloud Run with service mesh, observability, and security best practicesImplement disaster recovery using AWS Backup, Cross-Region Replication, GCP snapshots, and multi-region failover strategiesLead L3 troubleshooting using CloudWatch Insights, GCP Cloud Trace, VPC Flow Logs, X-Ray, and vendor support escalationPerform cost optimization through Reserved Instances, Committed Use Discounts, rightsizing, and automated resource lifecycle managementSystem AdministrationAdminister and support Windows Server and Unix/Linux environments in production and non-production settingsPerform OS-level hardening, patch management, and security compliance across heterogeneous systemsAutomate routine administrative tasks using PowerShell, Bash, Python, or similar scripting languagesManage GitHub organization settings, user permissions, repository access controls, and monitor GitHub Actions workflows and repository health across multiple teamsConfigure Splunk forwarders, heavy forwarders and other integrations for data ingestion from cloud and on-premises sourcesPERSONAL AND PROFESSIONAL QUALIFICATIONS:8-12+ years infrastructure experience with 8+ years in Nutanix HCI and enterprise cloud AWS/GCP)Expert-level skills in Python, PowerShell, Bash scripting, infrastructure-as-code (Terraform/CloudFormation), and container orchestration (Kubernetes, EKS/GKE)Proven experience managing enterprise-scale environments, hybrid cloud migrations, disaster recovery, and L3 critical incident managementStrong networking knowledge (TCP/IP, VLANs, routing, VPN), security hardening, and compliance frameworks (ITIL)Strategic thinker with exceptional analytical and troubleshooting abilities for complex multi-layer infrastructure issuesExcellent communication skills to translate technical concepts to executives and non-technical stakeholdersCalm under pressure during critical outages with meticulous attention to security, compliance, and configuration managementSelf-motivated continuous learner committed to staying current with evolving cloud technologies and automation opportunitiesAvailable for on-call rotations with strong documentation skills and customer service orientationCertifications (plus): Nutanix NCP/NCAP, AWS Solutions Architect Professional, AWS DevOpsProfessional, GCP Professional Cloud Architect, TerraformEDUCATION:Bachelor’s or master’s degree in computer science/ITJUUL LABS PERKS & BENEFITS:People. Work with talented, committed and supportive teammatesEquity and performance bonuses. Every employee is a stakeholder in our successCell phone subsidy, commuter benefits and discounts on JUUL productsExcellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits401(k) plan with company matchingPlus biannual discretionary performance bonusesJuul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. LI-remote SALARY RANGES:Salary varies by role, level and location, and is dependent on the cost of labor in a givengeographic region among other factors. These ranges may be modified at any time.LOCATIONS:Tier 1 Locations: Greater New York City, and San Francisco Bay AreaTier 2 Locations: Greater Boston, Washington DC Metropolitan Area, Seattle/Tacoma,Greater Sacramento, Southern California (Los Angeles/OC/San Diego, Riverside and Imperial counties)Tier 3 Locations: Rest of New England, NY Capital District, Rest of New Jersey, GreaterPhiladelphia, Pittsburgh, Delaware, Rest of Maryland, Rest of Virginia, North Carolina,Atlanta, Miami-Fort Lauderdale-WPB, Chicagoland, Dallas, Houston, Austin,Minneapolis/St. Paul, Colorado, Phoenix, Las Vegas, Reno, Carson City NV., Portland Ore./VancouverWash., Rest of California, HawaiiTier 4 Locations: Rest of US including Alaska and Puerto RicoTier 1 Range:: $185,000 USD - $227,000 USDTier 2 Range:: $168,000 USD - $206,000 USDTier 3 Range:: $158,000 USD - $194,000 USDTier 4 Range:: $141,000 USD - $173,000 USD