Senior Site Manager, MS Site Management

About the role

The Operations Manager oversees daily operations for a medium to large site or multiple client locations, leading a team responsible for services such as mail, print, copy, courier, imaging, hospitality, and managed services. This role ensures service excellence, client satisfaction, operational efficiency, and team development while meeting contractual and SLA requirements.

Responsibilities

• Lead and manage daily site operations and a team of direct reports.
• Ensure compliance with service level agreements (SLAs), operational standards, and client expectations.
• Drive customer satisfaction through strong client relationships and continuous service improvement.
• Recruit, hire, onboard, develop, and retain employees while managing performance and succession planning.
• Monitor operational metrics, conduct business reviews, and implement process improvements to enhance quality and productivity.
• Partner with clients, sales teams, and internal stakeholders to resolve issues and deliver solutions.
• Lead change management initiatives and foster a positive, high-performing team culture.
• Identify operational risks, perform root cause analysis, and implement corrective actions.

Requirements

• High School Diploma or GED required.
• 5+ years of experience in operations, business services, technical services, or a related field.
• 2+ years of leadership or management experience preferred.
• 5+ years of customer-facing experience required.
• Strong technology proficiency, including Microsoft Office 365.
• Excellent communication, problem-solving, and relationship management skills.

Preferred Skills

• Leadership and team development
• Client relationship management
• Operational excellence and process improvement
• Change management
• Strategic thinking and decision-making
• Presentation and communication skills

Physical Requirements

Ability to stand, walk, bend, and lift up to 50 lbs. as needed in a professional office environment.

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Benefits

• Broad selection of medical, dental, life, and disability insurance options
• Retirement Savings Plan (401K)
• Health Savings Account (HSA) and Flexible Spending Account (FSA) investments
• Team member tuition assistance programs
• Paid vacation time and paid holidays annually
• Many other benefits to enhance your health, wellness, and ongoing personal and professional development

Job Schedule: Full time
Locations: Frankfort, KY, United States