Senior Shift Lead / Assistant Manager - West Round Rock

About the Role

The Senior Shift Lead is the operational leader of the shift and a development role for future store leadership. This position focuses on execution, accountability, labor performance, and food safety standards at a higher level. Senior Shift Leads run high-performance shifts, protect labor targets, ensure food safety compliance, and reinforce systems across the store.

Responsibilities

• Shift Leadership & Accountability
  • Lead all shifts with full operational ownership when the GM and AGM are not present.
  • Set clear labor, sales, and service expectations at the beginning of each shift.
  • Run structured shift huddles that include sales targets, SPLH goals, and focus priorities.
  • Actively coach Team Captains and Crew Members during shifts.
  • Hold team members accountable to positioning, script usage, and checklist completion.
  • Document performance concerns and communicate them to the GM.
• Labor & Performance Management
  • Actively manage labor to meet SPLH targets.
  • Make real-time staffing decisions, including breaks and early cuts.
  • Monitor ticket times and speed of service metrics.
  • Support upselling and ticket average improvement.
  • Assist in reviewing Daily Business Review metrics when assigned.
• Food Safety & Operational Standards
  • Ensure strict compliance with labeling, dating, and rotation standards.
  • Perform daily food safety walk-throughs.
  • Confirm opening and closing checklists are completed accurately.
  • Identify operational issues before they become problems.
  • Ensure equipment is functioning and report maintenance issues promptly.
• Cash & Inventory Controls
  • Support accurate cash handling and deposits.
  • Perform drawer audits when assigned.
  • Assist with weekly inventory counts and variance checks.
  • Report unusual inventory or waste trends to the AGM or GM.
• Guest Experience Leadership
  • Model “Serve to Inspire” standards at all times.
  • Resolve guest issues confidently and professionally.
  • Ensure strong first impressions and proper greeting scripts are followed.
  • Protect store reputation through consistent hospitality standards.
• Development & Culture
  • Train and mentor new Team Captains.
  • Support rookie development and skill sign-offs.
  • Reinforce company standards, culture, and mission daily.
  • Seek feedback and actively work toward AGM readiness.

Requirements

• Minimum 1 year of guest service experience in a restaurant or retail environment.
• Minimum 6 months of proven shift leadership experience.
• Demonstrated ability to manage labor and team performance.
• Strong communication and coaching skills.
• ServSafe certification preferred or willingness to obtain.

Preferred Qualifications

• Experience reviewing P&L or Daily Business Review reports.
• Experience training new hires or leading structured training.
• Interest in long-term leadership growth.

Essential Functions

• All essential functions required of a Crew Member and Team Captain.
• Ability to lead shifts independently.
• Ability to make real-time operational decisions under pressure.
• Ability to manage labor, service speed, and food safety simultaneously.
• Ability to lift 50 lbs and stand for extended periods.

Pay

$17.00 – $21.00 per hour including tips. Quarterly incentive bonus eligibility.

Benefits

• Free smoothies.
• Flexible work schedules.
• Team lunches and parties.
• Fitness challenges and fun activities.
• Pathway to Assistant General Manager.

About the Company

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea. The company is committed to helping people live healthier lives through nutrition, offering a wide selection of healthy snacks and high-quality nutritional products.