Senior Services Operational Administrator

About the role

Plan, direct, oversee the daily operational responsibility for areas within Senior Affairs program. Including the development and implementation of division goals, objectives, policies and priorities for each assigned service area, and reviewing and evaluating work methods and procedures. Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Responsibilities

• Manage and oversee the daily operations for assigned programmatic services working through the department of senior affairs; programs may include recreation, nutrition, transportation and social services.
• Participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; ensure alignment with program, division(s), and department strategic goals.
• Monitor and evaluate efficiency and effectiveness of service delivery methods and procedures.
• Ensure high level of operational coordination in delivery of services and adherence to operational standards; ensure prioritization and focus for the needs and well-being of senior participants.
• Establish schedules and methods for providing senior services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
• Provide research and assistance for developing, managing and monitoring activities of various projects; contribute to developing program/project plans and budgets; contribute to program and project compliance with applicable laws and regulations.
• Review, evaluate, and collaborate with relevant teams to introduce innovative solutions and adapt programming as necessary, ensuring alignment with operational goals and participant satisfaction; meet with key staff to identify and resolve problems.
• Establish appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.
• Plan, direct and coordinate through subordinate level staff; assign projects and programmatic areas of responsibility; review and evaluate work methods and procedures; meet with key staff to identify and resolve problems.
• Conduct frequent inspections of facilities; to include appearance, serviceability, and major or minor repair; initiate corrective action; coordinate through subordinate staff regarding repairs and facilities maintenance, ensure operational and safety standards are met.
• Select, train, motivate and evaluate division personnel; provide or coordinate staff training; working with employees to correct deficiencies; implement discipline and termination procedures.
• Participate in the development and administrative functions of the divisions; annual budget; participate in the forecast of funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments.
• Respond to citizen complaints, questions and inquiries; investigate and resolve complaints as necessary.
• Ensure full compliance with leases, contracts and regulatory agreements.
• When assigned to the Nutrition and Transportation Division: Oversee the efficient planning, preparation, and distribution of meals for senior participants, ensuring all dietary rules and restrictions are strictly followed. Ensure all food safety, quality, and compliance standards are met during meal preparation and service, and work to optimize processes for smooth and accurate meal delivery. Manage the operation of kitchens in various facilities to ensure all equipment is properly maintained, regulated, and regularly inspected. Ensure kitchens meet safety and operational standards by scheduling routine inspections and addressing any maintenance or