Senior Services Consultant

HubSpot is rapidly expanding upmarket, serving more customers with advanced requirements and complex tech stacks. We need motivated team members who have strong communication skills, a passion for solving challenging problems, and the desire to help build HubSpot’s growing enterprise team. This role is open in the United States as hybrid or remote.

About the role

As a Senior Services Consultant, you will guide prospects and customers through determining the right implementation and service strategy to support their initial and long-term success with HubSpot.

Responsibilities

• Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers to ensure long-term success.
• Diagnose customer needs based on business objectives and technical requirements.
• Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs.
• Work directly with the customer or partner to define resource needs.
• Establish clear milestones, project plans, and timelines for execution.
• Present plans to the customer's Executive team.
• Influence customer purchase decisions by driving urgency and certainty in recommended solutions.
• Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams and customizing implementation solutions.
• Build relationships with accredited Solutions Partners to:
  • Enhance quality of recommendations.
  • Contribute to partner development by providing feedback directly and through PDMs.
  • Enhance effectiveness of partner accreditations.
• Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to prospects.

Requirements

• Fluency in English & Spanish.
• Customer-first mindset and a consultative approach to problem-solving.
• Deep implementation expertise with complex SaaS software (CRM, ERP, etc.) for large, complex customers.
• Experience helping customers drive organizational change.
• Experience driving value conversations with executive teams.
• Excellent oral and written communication skills.
• Ability to provide a level of certainty and urgency to customers so they feel confident in their decisions.
• Strategic mindset to help customers with long-term planning, recommending additional HubSpot products and services.
• Detail-oriented with strong project management skills.
• Strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy.

Pay & Benefits

The cash compensation includes base salary, on-target commission for eligible roles, and annual bonus targets. Some roles are eligible for restricted stock units (RSUs) and overtime pay. Individual compensation packages are based on skills, experience, and qualifications.

Annual Cash Compensation Range: $100,000—$150,000 USD

Benefits include a comprehensive package to support employees in growing better. Explore HubSpot’s benefits and perks for more details.