Senior ServiceNow Developer - IRM/GRC

About the role

West Monroe is seeking a Senior ServiceNow Developer - IRM/GRC to help clients modernize governance, risk, and compliance capabilities on the ServiceNow platform. This role will lead technical workstreams and design, configure, and develop GRC/IRM solutions that strengthen risk oversight, control assurance, policy compliance, audit readiness, and issue remediation. You will partner with business, risk, compliance, audit, security, and technology stakeholders to deliver outcomes-focused solutions for our clients.

Responsibilities

• Lead ServiceNow IRM development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
• Design and configure solutions across ServiceNow Risk Management, Policy and Compliance Management, Audit Management, Third-party Risk Management, and related IRM capabilities.
• Translate risk methodologies, control frameworks, policies, regulatory obligations, and audit requirements into technical designs, workflows, assessments, integrations, and platform configurations.
• Configure IRM data structures and relationships for entities, risks, risk statements, controls, control objectives, authority documents, citations, issues, indicators, and remediation activities.
• Build and enhance risk assessments, control attestations and testing, policy exceptions, issue-management workflows, approvals, notifications, reports, dashboards, and workspace experiences.
• Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
• Own technical quality through design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive management of delivery risks.
• Use AI and automation tools to accelerate analysis, improve delivery efficiency, and support high-quality client outcomes while applying sound judgment to validate outputs.
• Serve as a ServiceNow technical subject matter expert during pursuits, solutioning sessions, proposals, and client presentations.
• Help identify opportunities to expand ServiceNow GRC/IRM and related capabilities within client accounts.
• Contribute technical perspectives to estimates, implementation roadmaps, solution approaches, and statements of work.
• Develop reusable ServiceNow architecture patterns, accelerators, technical standards, and delivery methodologies.
• Mentor developers and consultants while building ServiceNow GRC/IRM technical capabilities across the practice.
• Stay current on ServiceNow platform capabilities and contribute expertise to internal knowledge sharing, recruiting, and thought leadership.

Requirements

• 4+ years of experience developing and configuring solutions on the ServiceNow platform.
• Deep hands-on implementation experience with at least two ServiceNow IRM/GRC areas, such as Risk Management, Policy and Compliance Management, Audit Management, or Third-party Risk Management.
• Working knowledge of IRM concepts and data relationships, including entities, risks, controls, control objectives, assessments, issues, indicators, and risk-response or remediation workflows.
• Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
• Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
• Ability to travel 25 to 50% and to work permanently in the United States without sponsorship.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.

Preferred Qualifications

• Experience delivering IRM solutions for utilities, financial services, healthcare, energy, or other regulated and asset-intensive industries.
• Experience integrating external regulatory content, risk data, control libraries, or enterprise systems with ServiceNow IRM.
• Experience with Advanced Risk Assessment, Smart Assessment Engine, IRM workspaces, Performance Analytics, or automated indicators and metrics.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant GRC/IRM implementation certifications.
• Experience incorporating AI tools into day-to-day delivery workflows while assessing accuracy, security, bias, and output quality.

Benefits

• Medical, dental, vision, and basic life insurance.
• 401k plan enrollment.
• Employee stock ownership program.
• Annual bonuses.
• Unlimited flexible time off and ten paid holidays throughout the calendar year.
• Ten weeks of paid parental leave available upon hire date.

Pay

Chicago: $121,600—$143,000 USD