Senior ServiceNow Developer - FSM (356)

Overview

iTech AG is seeking a Senior ServiceNow Developer – Field Service Management (FSM) to support federal programs by designing, developing, and enhancing ServiceNow Field Service Management solutions in secure, scalable, and compliant environments.

Roles And Responsibilities

• Design, develop, configure, and enhance ServiceNow Field Service Management (FSM) solutions to support federal operational and field service requirements
• Implement and support ServiceNow FSM capabilities including:
• Work Order Management
• Task Management
• Scheduling and Dispatch
• Mobile Workforce Enablement
• Customer Communication and Self-Service
• Inventor and Asset Management
• Route Optimization and Resource Coordination
• Configure and maintain digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations
• Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows
• Configure intelligent scheduling and dispatch capabilities based on technician skills, certifications, location, availability, and parts inventory
• Support appointment booking and customer scheduling experiences through Service Portal and/or UI Builder
• Configure route optimization and travel efficiency capabilities for field crews and technicians
• Design, develop, and support mobile field service experiences including offline functionality and mobile work execution
• Develop and maintain integrations between ServiceNow FSM and enterprise systems such as ERP, asset management, GIS, telematics, CRM, and external scheduling platforms
• Build and maintain custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations
• Collaborate with ServiceNow Architects to implement scalable, standards-based FSM solutions
• Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, reviews, and retrospectives
• Perform code reviews and ensure adherence to development standards and platform best practices
• Support platform upgrades, patching, and performance optimization activities
• Troubleshoot and resolve FSM defects, mobile issues, and production support requests
• Ensure configurations and customizations align with federal security, compliance, and accessibility requirements
• Contribute to technical documentation, knowledge transfer, and operational readiness activities
• Support organizational change management and end-user adoption efforts for FSM capabilities
• Other duties as assigned

Minimum Qualifications

• 5+ years of hands-on ServiceNow development experience
• 3+ years of experience implementing or supporting ServiceNow Field Service Management (FSM) capabilities
• Strong experience configuring and developing within:
• Work Order and Task Management
• Scheduling and Dispatch
• Mobile Workforce Applications
• Inventor and Asset Tracking
• Customer Communication and Self-Service
• Experience configuring ServiceNow Mobile applications and offline capabilities
• Experience with integrations between ServiceNow and external enterprise systems
• Strong experience developing custom ServiceNow applications and platform configurations
• Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer
• Experience working in Agile or SAFe delivery environments
• Strong analytical, troubleshooting, and problem-solving skills

Education and Certifications

• Bachelor’s degree
• ServiceNow Certified System Administrator (CSA) required
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) – Field Service Management (FSM)

Preferred Qualifications

• Experience supporting federal government programs
• Experience with Indoor mapping
• Experience implementing enterprise field service operations, workforce coordination, or logistics management solutions
• Familiarity with asset lifecycle management, warehouse operations, and inventory tracking processes
• Experience integrating FSM solutions with ERP, GIS, telematics, or asset management systems
• Strong experience with Service Portal, UI Builder, and mobile-first user experience design
• Familiarity with ServiceNow data model, CMDB relationships, and platform performance optimization
• Experience supporting DevSecOps-aligned Agile teams
• Strong communication, stakeholder engagement, and collaboration skills
• Experience supporting field operations, facilities, logistics, utilities, telecommunications, or public sector service organizations