Senior ServiceNow Developer

Position Responsibilities

• Perform daily administration in support of Incidents and Service Requests related to creating and managing user accounts, group management, bulk uploads of data and other activities.
• Develop and deploy solutions for both ServiceNow and EOTSS custom applications based on an established SDLC.
• Work with the ServiceNow Director to maintain an ongoing knowledge of customizations, user pain points and areas for improvement.
• Constantly seek out and identify inefficiencies, develop a plan and implement solutions focused on automation and ease of use.
• Maintain the integrity of the ServiceNow tool across production and non-production environments, including the maintenance of mid-servers and integrations.
• Support the onboarding of new agencies and users onto the ServiceNow platform.
• Develop clear and concise technical and process documentation, including Unit and User Test Plans as well as knowledge documents.
• Participate in the upgrade cycle for ServiceNow, including coordination of clones, upgrades and testing (via use of the Automated Test Framework).
• Support the design of ServiceNow integrations and work with business partners and technical teams on implementation.
• Maintain an understanding of the current ServiceNow ecosystem within EOTSS, including out of box features, custom applications and integrations to support organization initiatives.
• Maintain an ongoing knowledge of the ServiceNow product, version upgrades and enhancements, new features, functions and known issues.

Preferred Knowledge, Skills, and Abilities

• Minimum of 5 years of experience in a specific ServiceNow Developer role.
• Experience using ServiceNow Security Operations (SecOps), Privacy Management, Integrated Risk Management (IRM), or related ServiceNow modules to manage vulnerability workflows and remediation efforts.
• Strong understanding of Software Development Lifecycle, including identification, prioritization, remediation tracking, validation, and reporting.
• Familiarity with asset management, CMDB, discovery tools, and their role in vulnerability identification and risk assessment.
• Experience creating dashboards, metrics, executive reports, and platform analytics to communicate vulnerability trends, remediation status, and program effectiveness.
• Working knowledge of scripting or automation (PowerShell, Python, JavaScript, or similar) to support analysis, reporting, or workflow automation is preferred.
• Experience documenting processes, developing standard operating procedures (SOPs), and creating technical and business-facing documentation.
• Able to develop and execute test plans to validate vulnerability remediation activities and security controls.
• Strong analytical and problem-solving skills Excellent organizational, time management, and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment.
• Able to work independently while collaborating effectively across cross-functional teams.
• Excellent written and verbal communication skills, including the ability to present technical information to both technical and non-technical audiences.
• Demonstrated commitment to customer service, teamwork, and continuous process improvement.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Teams).