Senior ServiceNow Architect

About the role

Drives functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Acts as a technical leader at group, department, and cross-functional levels, responsible for managing Technology, Solution, and System architectures and ensuring alignment with Enterprise Architecture standards.

Responsibilities

• Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture.
• Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions, ensuring alignment with enterprise standards and business needs.
• Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and implementation of mitigation strategies.
• Pairs with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable and sustainable technology solutions.
• Reviews and evaluates solution options, enhancements, and integrations to assess enterprise impact, security, and technical fit.
• Advances technical expertise within the function by mentoring, advising, and sharing architectural best practices.
• Identifies and evaluates emerging technology trends and incorporates relevant advancements into short- and long-term architectural planning.
• Shapes and manages relationships with vendors and partners in alignment with corporate values and enterprise standards.
• Ensures adherence to corporate and divisional policies, including security, compliance, data protection, and audit requirements.
• Contributes to multi-year roadmaps and project plans, supporting proactive identification of risks and opportunities.

Qualifications

• Bachelor's Degree or equivalent education in Science or Technology-related field plus 9 years of experience; Masters Degree or equivalent education in Science/Technology or PharmaD or equivalent education plus 8 years of experience; PhD in Science / Technology or related field plus 4 years of experience.
• Strong ServiceNow technical background in enterprise systems and solution architecture, preferably in regulated environments.
• Experience designing and governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC solutions, and workflow automation.
• Demonstrated ability to evaluate solution options and design architectures that balance business needs and long-term sustainability.
• Proven ability to influence and collaborate with senior stakeholders and cross-functional teams.
• Experience working in regulated environments with security and compliance considerations.
• Strong leadership, communication, and mentoring skills.