Senior ServiceNow Administrator NEW!
Dutech Systems · Austin, TX · 3 wk ago
Information TechnologyFull-time
Skills
- Senior ServiceNow Administration
- ServiceNow ITSM
- Incident
- Problem
- Change
- Service Catalog
- CMDB
- Flow Designer
- Workflows
- Business Rules
- Client Scripts
- UI Policies
- ACLs
- REST/SOAP APIs
- Integrations
- ServiceNow Upgrades
- Automation
- Troubleshooting
- Platform Governance
Responsibilities
- Manage and administer the ServiceNow platform and enterprise applications.
- Configure and support Incident, Problem, Change, Service Catalog, Knowledge, and CMDB modules.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, workflows, notifications, and reports.
- Lead ServiceNow enhancements, upgrades, patches, testing, and deployments.
- Gather requirements from business stakeholders and translate them into scalable ServiceNow solutions.
- Develop and maintain integrations using REST/SOAP APIs and other integration technologies.
- Manage CMDB configuration items, relationships, data quality, and governance.
- Troubleshoot complex ServiceNow issues and provide advanced technical support.
- Review existing processes and recommend automation and platform improvements.
- Work closely with developers, IT teams, vendors, and business stakeholders.
- Maintain technical documentation, configuration standards, and platform procedures.
- Ensure ServiceNow implementations follow security, governance, and best-practice standards.
- Mentor junior administrators and provide technical guidance when required.
Qualifications
- 5+ years of ServiceNow administration experience.
- Strong hands-on experience with ServiceNow ITSM.
- Experience with ServiceNow configuration, workflows, scripting, and automation.
- Strong knowledge of CMDB, Incident, Problem, Change, Service Catalog, and Knowledge Management.
- Experience with Business Rules, Client Scripts, UI Policies, ACLs, Notifications, and Flow Designer.
- Experience with ServiceNow integrations and REST/SOAP APIs.
- Experience supporting ServiceNow upgrades, releases, testing, and deployments.
- Strong analytical, troubleshooting, communication, and stakeholder-management skills.