Senior Service Specialist, Front Desk

About the role

The purpose of this classification is to coordinate various programs/services in support of seniors, including services such as delivery of meals to homebound clients, or coping with other disorders. This role will oversee front desk operations, assist Senior Center participants, provide customer service, answer inquiries concerning the Senior Center, and provide information to prospective members to the center.

Responsibilities

• Covers for food preparation, meal delivery, client transportation, or other tasks in the Homebound Delivered Meals Program.
• Coordinates Respite program for seniors, including structured activities such as memory stimulation, trivia questions, games, puzzles, crafts, singing, gospel hymns, old time favorites, exercise, lunch, and snacks.
• Maintains current files of each client and related forms/records.
• Schedules and conducts regular reassessments of clients to ensure continued eligibility for program participation.
• Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing or other computer programs.
• Communicates with supervisor, employees, students, volunteers, other departments, clients, passengers, the public, community agencies, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new trends and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.
• Staffs the front desk and does various administrative tasks such as taking registrations, answering the phone, and producing reports and documents.
• Assists with various aspects of facility operations including providing orientations to the fitness equipment room, locker rooms and pool and providing food and beverage service to the various groups meeting in the Center.
• May help with fitness programming, including leading classes, hikes and lifeguarding at the pool, as needed.
• Operates a passenger van or small bus to transport clients or other individuals as needed.
• Provides assistance to other employees or departments as needed.

Requirements

• High school diploma or GED.
• One (1) year previous experience and/or training involving senior program administration, working with senior citizens, office administration.
• A valid Georgia driver's license.

Qualifications

• Passes a federal fingerprint background check for assignment to the Senior Services grant programs of Meals on Wheels, Congregate, and Respite.

Skills

• Computer literacy.
• Customer service skills.
• Organizational skills.
• Communication skills.
• Knowledge of applicable laws/regulations.

Benefits

• Personal Leave accrual varies based on years of service.
• Observed holidays: New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2), and Christmas (2).
• Medical Insurance: Aetna Choice POS II - $2000 Individual Deductible (Basic Plan) or Aetna Choice POS II - $1000 Individual Deductible (Plus Plan); Kaiser Permanente HMO - $0 Individual Deductible.
• Dental Insurance: Base $1,000 Plan or Buy-Up $1,500 Plan.
• Vision Insurance: Office visit copays for exams, as well as copays for lenses, frames, and contacts.
• Life & AD&D Insurance: 100% County match on the first 5% of pay you contribute, and 50% on the next 5% of pay you save.
• Retirement Plan (401K): Fully vested at five years of employment – 20% graduated vesting annually.

Pay

$42,324.00 Annually

Schedule

Full-time