Senior Service Desk Specialist

Tier Support

• Provide Tier I and basic Tier II support to customers with hardware, software, and application problems.
• Work through all types of Tier II issues with telephone assistance.
• Run an entire remote site independently with demanding customers in austere locations.

Technical Skills

• Cable management and network equipment familiarity.
• Knowledge of cryptographic hardware and ability to load cryptographic keys.
• Basic troubleshooting skills on various types of hardware.

Experience

• 3 years experience in a DOD classified environment.