Senior Service Specialist, Diesel Engine

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Why You Will Love this Job

The Senior Service Specialist, under the direction of the Manager of Field Service, will assist dealers and OEMs with technical support, technical training, and disposition warranty claims. While this role is remote, we will prioritize candidates located on the East Coast.

Specific Responsibilities

• Provide direct technical support to our dealers and other customers through our technical call center, email, product support requests and other channels.
• Support our dealers and OEM partners in a manner that maintains and grows our service level as a competitive advantage over other engine brands
• Analyze warranty claims from dealers, distributors, and OEMs to insure they meet our warranty policy guidelines and approve, adjust, or reject as appropriate.
• Identify any potential problem trends based on field reports, arrange for the return of sample parts, and submit Field Complaints as needed to drive corrective action.
• Provide consulting service to Technical Publications staff and Training Department for their preparation of service manuals, bulletins, kit instructions, training, etc.
• Travel to dealers to investigate and remedy field problems or disputed warranty claims.
• Occasional visits to dealers and OEM partners to build a technical relationship and support their business growth. Attend annual dealer open houses to support dealers and their customers.
• Attend trade shows as required to be the face and voice of diesel service at these events.
• Personally demonstrate and drive the Kohler Core Competencies.
• Focus on the End Customer
• Build Trust
• Set High Standards of Performance
• Drive