Senior Service & Sales Representative (PBI) - Full-Time

About the role

The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members. What You'll Do includes driving enrollments, balancing high volume with quality experiences, resolving concerns, and training new and existing team members.

Responsibilities

• Drive membership enrollments by engaging travelers and educating them about CLEAR's benefits
• Serve as a subject matter expert to guide on-the-job training
• Troubleshoot technical issues with hardware and software
• Resolve traveler and/or member concerns or inquiries in a timely manner, escalating as needed
• Support Managers and leadership in the training and development of new and existing team members

Requirements

• Must be 18 years of age or older
• High school diploma or GED equivalent required
• Open availability and flexibility is a must
• Standing for up to 8 hours per day is required
• Desire to grow into a management or leadership position
• Completion of all required airport and government security screening processes, including SIDA badge eligibility

Qualifications

• Ability to function autonomously and with integrity
• Strong communication skills
• Able to follow detailed instructions and execute with 100% accuracy
• Demonstrated leadership skills
• Self-motivated and interested in taking on additional roles and responsibilities

Skills

• Security procedures adherence
• Technical troubleshooting
• Customer engagement
• Training and development

Benefits

• Free CLEAR membership for you + family/friends discounts
• 401(k) Retirement Plan with a company match
• 10 company-paid holidays (paid 1.5x if worked)
• Comprehensive Medical, Dental, and Vision Insurance
• Paid Time Off

Pay

Not specified

Schedule

Not specified