Senior Service Sales Executive

About the Role

This role requires the candidate to identify service solution selling opportunities, work with key players within National & Regional Healthcare Account customers, and develop key strategic C-Level relationships with Service & Aftermarket customers who have a National/Regional presence. The candidate will collaborate across the North America Field Operations organization, the Strategic Account Team Leaders (Carrier Factory), and other Carrier Corporation National Leaders to drive growth within assigned accounts.

As a Senior Service Sales Executive for the North America Healthcare market, this candidate will act as the primary contact for all associated strategic customers, developing professional relationships with senior leadership to understand and meet customer needs within contracted scope. The role supports daily interactions with the Strategic Account Healthcare Team and their customers to expand relationships and grow overall share of wallet.

Responsibilities

• Develop new business relationships with end-user clients while creating a business case to utilize Carrier Commercial Service and Aftermarket for service within their facilities and for replacement projects.
• Communicate with end-user decision-makers including C-Level executives, VP of Operations, Directors of Facilities, and Engineering professionals.
• Maintain and expand relationships within assigned, existing client accounts as well as create new customer relationships.
• Act as a trusted advisor to customers across their enterprises within the Healthcare vertical.
• Prepare and negotiate complex sales contracts with a large number of accounts.
• Partner with field sales and service team members, operations, branch, and regional leadership as necessary.
• Interact well with Field Management and support their business growth targets.
• Work directly with building owners to improve system reliability, reduce energy consumption, and improve the indoor environment.
• Support and communicate with the owners' GPO (Group Purchasing Organization) partner and leverage these relationships.
• Create and implement strategic sales strategies to successfully position Carrier as the preferred supplier to secure targeted partnerships in a competitive environment.
• Manage current Carrier Healthcare account relationships to maximize service and aftermarket sales.
• Perform needs assessments, develop/coordinate sales proposals and estimates, and deliver presentations.
• Work with operations, finance, legal, and other resources as needed to facilitate sales and negotiate satisfactory contracts.
• Prepare accurate and thorough sales activity reports, forecast reports, Salesforce updates, and expense tracking.
• Participate in civic and professional organizations (e.g., ASHE and other Healthcare trade groups) to build a network of contacts.
• Team sell with solutions partners to bundle solutions and expand Carrier participation in opportunities.
• Participate in activities such as bids, trade shows, and customer relationship management.
• Represent the broader company's interests and build business relationships to enhance sales business development performance aligned with the company’s mission, purpose, and strategy.
• Collect and analyze market data to call on current and potential customers.
• Support existing customer relationships and travel as necessary (estimated 45-50% travel).
• Work autonomously with limited oversight from manager.
• Coach and review the work of field-level professionals.

Requirements

• High school diploma or GED.
• 5+ years of experience in HVAC Service Sales and/or Healthcare System Solution Sales.
• Valid Driver’s License.
• Ability to travel up to 25% domestically.

Preferred Qualifications

• Bachelor’s degree in engineering, business, or a related field.
• Advanced knowledge of the Healthcare markets.
• Understanding of GPO’s (Group Purchasing Organizations) and how they interact with healthcare systems (IDNs).
• High level of technical and financial expertise to effectively and independently assist field offices in selling Carrier Commercial equipment and service.
• Related professional certifications.
• Strong written and verbal communication skills with the ability to interact with both external customers and cross-functional teams.
• Sense of urgency, self-initiative, dedication, and sense of ownership.
• Outstanding follow-up and follow-through skills.
• Highly organized with strong attention to detail and the ability to prioritize.
• Unwavering customer service orientation.
• Proficiency with Microsoft Office (Excel, Word, & PowerPoint).
• Ability to coordinate with internal stakeholders across multiple channels in the organization.

Pay

The annual salary for this position is between $117,500.00 and $234,500.00. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. This position is also entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account, Health Care Spending Account, Dependent Care Spending Account
• Tuition Assistance

The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.