Senior Service Manager

About the role

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Responsibilities

• Create and maintain safe working environment and culture within the organization
• Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills
• Can operate with autonomy in a complex environment and manage multiple competing priorities
• Autonomy to make decisions that impact regional and cross‑functional / commercial span of control
• Operational and strategic management
• Ensures cost/revenue support the financial goals of the P&L
• Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation
• Demonstrates high impact culture through innovation, accountability and empowerment
• Is agile in responding quickly to customer issues
• Provides proactive direction to commercial teams to ensure service center objectives are achieved
• May provide direct supervision to sales and other commercial colleagues
• Take care of company property
• Some local travel required within the region and customer sites (Xylem Vehicle Assigned)
• Driver Application for Employment, Motor Vehicle Report (MVR) Forms, Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement

Qualifications

• Bachelor’s degree preferred; or applicable industry equivalent experience in lieu of degree
• Ability to obtain all required customer clearances
• Industrial or commercial process water experience preferred
• Clean driving record
• 2 to 4 years of technical work experience or 5 years of industry specific experience
• Combined with 5‑7 years of leadership/service management experience

Skills

• Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud‑based solutions
• People management
• Mechanically minded and/or with knowledge of water systems is very helpful
• Ability to communicate up/down/across
• Ability to lead and motivate teams
• Demonstrates critical thinking and complex troubleshooting to guide and advise team members and customers
• Ability to defuse situations at a customer or internal issue

Benefits

• Medical, Dental, Vision plans
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition reimbursement

Pay

The estimated salary range for this position is $125,000 to $150,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.