Senior Service Management Analyst

Job ID: 3047015

About the role

The Senior IT Asset Management Analyst oversees IT hardware assets throughout their lifecycle, including forecasting, procurement, inventory management, governance, and disposal. This role works closely with vendors and internal stakeholders to ensure accurate asset tracking, operational efficiency, and adherence to asset management best practices. The position also contributes to process improvement initiatives and provides guidance to team members on asset management activities.

Responsibilities

• Manage IT assets throughout their lifecycle, including forecasting, procurement, deployment, inventory management, and retirement.
• Monitor and maintain accurate asset records and inventories.
• Investigate, analyze, and resolve issues related to asset management, governance, and compliance.
• Partner with vendors to facilitate asset acquisition, replacement, warranties, and disposal activities.
• Forecast and maintain inventory levels to support projects and ongoing operational needs.
• Perform day-to-day operational and tactical asset management activities.
• Identify and recommend process improvements to enhance efficiency and asset governance.
• Resolve moderately complex issues and escalate more complex concerns as appropriate.
• Prepare and deliver presentations, reports, and status updates to stakeholders.
• Assist in the development, enhancement, and documentation of asset management processes, standards, and procedures.
• Provide guidance and support to less experienced team members.
• Collaborate effectively with cross-functional teams to ensure alignment and successful execution of asset management initiatives.

Requirements

• Authorized to work in the United States.
• Commitment to incorporating security best practices into daily responsibilities.
• 3+ years of experience in IT Asset Management, Technology Asset Management, or a related discipline.
• Experience managing hardware assets and their lifecycle.
• Proficiency with Microsoft Excel and asset tracking tools.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Proven ability to build and maintain effective relationships with vendors and internal stakeholders.
• Strong analytical, problem-solving, organizational, and time management skills.
• High attention to detail and commitment to data accuracy.

Preferred Qualifications

• Experience with IT Asset Management (ITAM) tools and platforms.
• Familiarity with IT Service Management (ITSM) processes and frameworks.
• Experience with inventory forecasting, reporting, and vendor management.
• Understanding of asset governance, compliance, and audit requirements.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.