Senior Service Engineer IS - Hybrid

About the role

Service Engineers ensure caregivers have a fast, reliable, and frustration-free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink.

Responsibilities

• Partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service—turning endpoint telemetry into actionable insights, automation, and measurable outcomes.
• Own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self-healing workflows, executive reporting, and cost optimization, all while advancing the organization from reactive support to experience-driven operations.
• Use real-time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring.
• Set technical standards, mentor other engineers, and shape the DEX roadmap—defining what “good” looks like for endpoint experience and translating complex data into business-level impact.

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.
• 5 years related experience in systems administration; more preferred.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and standups.

Preferred Qualifications

• Experience in a Healthcare environment.
• 1 or more years of experience managing Digital Experience (DEX) platforms, preferably Nexthink.
• Strong Experience administering Windows and MacOS management platforms (Intune, Microsoft Configuration Manager, Jamf).
• Strong Experience with source code version control using Git/GitHub.
• Strong Experience in process automation using Powershell or Bash.
• Proficiency in Nexthink for endpoint analytics and experience management.
• Hands-on experience with Microsoft Intune for modern device management.
• Experience administering Microsoft Configuration Manager (SCCM).
• Experience managing macOS devices using Jamf Pro.
• Experience leading and representing the Service in backlog discussions and standups.

Benefits

Providence offers remote work opportunities for candidates residing within a daily commuting radius—up to 65 miles—from any of our primary office locations listed below.

Pay

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Schedule

Full time