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Jobs · Engineering · Ohio

Senior Service Engineer- CNC Machine Tools

Swift Placement and Consulting · Dayton, OH · 2 wk ago
EngineeringFull-time

Position Overview

We are seeking an experienced Senior Service Engineer to lead the installation, maintenance, troubleshooting, and repair of CNC machines at customer sites. This advanced role requires in-depth technical expertise in CNC machinery, the ability to diagnose complex issues, and the capability to mentor junior engineers.

Responsibilities

  • Advanced Troubleshooting & Repairs: Diagnose and resolve complex mechanical, electrical, pneumatic, hydraulic, and software-related CNC machine issues.

  • Installation & Commissioning: Oversee the installation and setup of CNC machines, ensuring proper calibration, alignment, and integration with production systems.

  • Preventative Maintenance: Develop and implement preventive maintenance programs to enhance machine reliability and longevity.

  • Technical Leadership & Training: Mentor and train Level 1 and Level 2 Field Service Engineers, providing guidance on best practices and advanced troubleshooting techniques.

  • Customer Support & Consultation: Act as a technical advisor, assisting customers in optimizing machine performance and recommending upgrades or modifications when necessary.

  • Software & Controls: Troubleshoot and program CNC control systems (e.g., Fanuc, Siemens, Mazak, Heidenhain). Perform firmware and software updates as required.

  • Documentation & Reporting: Maintain detailed service logs, diagnostic reports, and repair documentation. Provide feedback to engineering and product development teams.

  • Emergency & On-Site Support: Provide rapid response to urgent service calls and critical failures, ensuring minimal downtime for customers.

  • Compliance & Safety: Ensure adherence to safety protocols, industry standards, and customer requirements when working with high-precision machinery.

Requirements

  • In-depth knowledge of CNC machine operations, electrical schematics, mechanical systems, and control systems.

  • Proficiency in troubleshooting and programming CNC controllers such as Fanuc, Siemens, Mazak, and Heidenhain.

  • Strong understanding of servo motors, drives, PLCs, and automation systems.

  • Experience with laser calibration, ball bar testing, and precision alignment techniques.

  • Excellent verbal and written communication skills to interact with customers, document service activities, and provide technical guidance.

  • Experience mentoring junior engineers and leading technical service projects.

Education & Experience

  • Average of 8-10 years of experience in CNC machine service, repair, and troubleshooting, with expertise in complex diagnostics.

  • Associate’s or Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or equivalent experience.

  • Strong electrical background.

  • Understanding of prints / schematics and electrical drawings.

  • Training customers when needed.

Travel

Up to 50% travel is required.

Physical Requirements

  • Ability to lift up to 50 lbs.

  • Perform physical tasks such as bending, twisting, and crawling.

  • Climb step ladders up to 8 feet.

  • Drive daily to customer locations, with dependable transportation and a clean driving record required.

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