Senior Service Engineer

About the Role

The Senior Service Engineer is a key technical leader responsible for driving service parts engineering and aftermarket readiness across multiple product lines. This role ensures alignment between product design and field support, leading cross-functional initiatives with product engineering, supply chain, sourcing, and customer support teams.

Responsibilities

• Lead the development, validation, and maintenance of service bills of materials (BOMs) and catalog data across product lines.
• Ensure alignment between product configurations and service parts throughout the product lifecycle.
• Drive improvements in data accuracy and system integrity across engineering tools.
• Represent Service Engineering in cross-functional product development programs, design reviews, and software releases.
• Ensure aftermarket requirements are incorporated early in product development.
• Support product launch readiness by ensuring timely availability of service parts.
• Provide leadership in resolving complex technical issues related to part identification, applicability, and configuration.
• Lead root cause analysis and corrective actions for recurring product or service part issues.
• Serve as an escalation point for cross-functional teams supporting customer and field service needs.
• Oversee new part setups, supersessions, alternates, and end-of-life (EOL) strategies.
• Ensure proper coordination of part changes and transitions across engineering, supply chain, and sourcing organizations.
• Partner with product engineering, supply chain, sourcing, and manufacturing teams to validate part designs and ensure serviceability.
• Support supplier selection, validation, and cost optimization initiatives.
• Manage engineering project tasks, priorities, and deliverables across multiple initiatives.
• Drive continuous improvement initiatives to enhance service engineering processes, tools, and data quality.
• Lead, mentor, and develop engineering team members to achieve organizational goals.

Qualifications

• Associate degree (AA/AS) with 5+ years of experience in HVAC or engineering field, OR Bachelor’s degree (BA/BS) or higher with 3+ years of experience in HVAC or engineering.

Preferred Qualifications

• Demonstrated experience in engineering, service engineering, or product lifecycle management.
• Proven ability to work effectively in cross-functional product development environments.
• Experience using SQL, Python, or similar tools to analyze engineering or service data.
• Strong understanding of service BOMs, part lifecycle processes, and engineering data systems.
• Working knowledge of parts catalogs, PDM/PLM, or similar tools.
• Strong analytical and problem-solving skills with the ability to drive root cause resolution.
• Ability to lead cross-functional initiatives and manage stakeholders to deliver results.
• Track record of executing projects on time with measurable impact.

Pay

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors affecting pay within this range include skills, education, experience, and unique qualifications.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account, Health Care Spending Account, Dependent Care Spending Account
• Tuition Assistance

The specific benefits available may vary depending on state and local laws, eligibility factors, and collective bargaining agreements.