Senior Service Desk Technician - Temporary

We need to output HTML fragment with sections: About the role? Not present. Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real specific content. The posting includes responsibilities (list), qualifications (list), maybe skills (some are in qualifications). There's no explicit Benefits, Pay, Schedule. So we should not create those sections. Also we need to avoid repeating job title as heading. We'll include headings: Responsibilities, Qualifications (maybe also Requirements? The posting has "Qualifications" section includes experience, required proficiency, etc. Also there is "Education and Certifications" and "Clearance Requirement". Could treat as Qualifications. Could also have a separate "Requirements" but we can combine. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use only when posting has real specific content. So we can have Responsibilities and Qualifications. Possibly also Skills? The qualifications include proficiency etc. Could treat as Skills but we can keep Qualifications. We need to preserve all substantive info, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "Submit your resume today!" and "For additional information on SMS, visit www.sms.com". Also remove "Since 1976..." maybe that's company description but it's substantive? It's about company background; could be considered part of About the role? Not requested but we could include as a brief paragraph under maybe "About the role"? But we shouldn't create About the role unless there is real specific content. The posting includes a description: "SMS has an immediate, but temporary opening for a Senior Service Desk Technician on our Cryptologic and Cyber Division (CCSD) Security team at our Lackland Air Force Base site in San Antonio, TX. Our team supports the CCSD by ensuring communications are secure and protected against Cyber threats while provide continuous access for authorized users." That's about the role/team. Could be considered About the role. But the instruction says use

for section headings (e.g. About the role, Responsibilities...). So we could include About the role heading with that description. However we must not repeat the job title as a heading. The job title is Senior Service Desk Technician. Not repeating. We need to decide: include About the role? The posting includes description of the role and team. That seems substantive. So we can include About the role. Responsibilities: we have a list under "Job Responsibilities". We'll extract bullet points. Qualifications: includes experience, required proficiency, etc. Also Education and Certifications, Clearance Requirement. We'll combine. We must not include duplicated lines: The posting repeats some paragraphs under Qualifications (Information Systems Support etc) duplicated. We need to deduplicate. Let's parse. Original text: "SMS has an immediate, but temporary opening for a Senior Service Desk Technician on our Cryptologic and Cyber Division (CCSD) Security team at our Lackland Air Force Base site in San Antonio, TX. Our team supports the CCSD by ensuring communications are secure and protected against Cyber threats while provide continuous access for authorized users. The Service Desk Technician responsibilities include technical support assistance, service request management, remote desktop management, self-help tools, Hardware (HW) and Software (SW) direct service desk support. This temporary assignment is project based and will last roughly 60 days. Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com . Submit your resume today! Job Responsibilities Help Desk – Provide customer interface by supporting requirements, such as, network accounts, web browsing (i.e. Internet Explorer), e-mail (i.e. Outlook), word processing (i.e. Word), spreadsheets (i.e. Excel), databases (i.e. Access), presentation (i.e. PowerPoint), photo editor, desktop publishing, scanning, writing to appropriate media, telephone voice mail and services, equipment issues, etc. Provide multi-media coordination and assistance supporting the setup of conferences, meetings, and Video Teleconference (VTC) operations. Problem Resolution – Provide IT support to resolve and document problems, using appropriate ticketing systems. Escalate problems to the appropriate organization or process, when required. Utilize the priority matrix, as identified in section 7, as an order to responding to service requests (e.g. trouble tickets). Core HW and SW – Support for common, standard user workstations, and associated software (standard/common configuration/build) Build equipment in accordance with latest SDC images and provide equipment install at user desktop. Remote Desktop Management – Support capabilities allowing assumption of control of an end user device for problem analysis and resolution. Moves, Add’s and Changes (MAB) requests – Provide specialized support for increasing, decreasing, deleting, and adding, location adjustment of services for devices and applications, and port security requirements. Information Systems Support – Provide support to the following information systems, to include but not limited to, JWICS, NIPRNet, SIPRNet, NSANet, and Tier networks. Systems Administration – Install, support, and maintain all computer systems. Plan and respond to service outages and diagnose software and hardware failures to resolution. Implement and ensure security preventive measures are fully functioning. Information Assurance Vulnerability Alerts (IAVA), Information Assurance Vulnerability Bulletins (IAVB), and Time Compliance Network Orders (TCNO) STIG Compliance – Maintain software and hardware in accordance with applicable Security Technical Implementation Guide (STIG) guidance. Qualifications 5-8 years of directly related experience in Service Desk and support. Experience in supporting classified intelligence networks is a plus. Required: proficiency in Windows Operating Systems and Microsoft Office Products, Microsoft Active Directory… Information Systems Support – Provide support to the following information systems, to include but not limited to, JWICS, NIPRNet, SIPRNet, NSANet, and Tier networks. Systems Administration – Install, support, and maintain all computer systems. Plan and respond to service outages and diagnose software and hardware failures to resolution. Implement and ensure security preventive measures are fully functioning. Information Assurance Vulnerability Alerts (IAVA), Information Assurance Vulnerability Bulletins (IAVB), and Time Compliance Network Orders (TCNO) STIG Compliance – Maintain software and hardware in accordance with applicable Security Technical Implementation Guide (STIG) guidance. Ability to work effectively independently as well as within a team environment Demonstrated a strong work ethic and ability and willingness to take on new challenges Good communication and interpersonal skills Ability to follow policies and procedures Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions Aptitude to address negative situations, and resolve them in a positive manner Education and Certifications Bachelor’s degree in computer science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. IAT-II: Security+ CE, or SSCP Clearance Requirement:? Must hold an active DoD TS/SCI clearance. SMS will sponsor a current Top-Secret clearance to TS/SCI for the right candidate. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Req # 2026-" We need to remove EEO boilerplate, duplicated lines, application instructions ("Submit your resume today!", "For additional information on SMS, visit www.sms.com"). Also remove "Req # 2026-" maybe minor metadata; we can fold into a short p or drop. Probably drop. Now construct HTML. We'll have:

About the role

SMS has an immediate, but temporary opening for a Senior Service Desk Technician on our Cryptologic and Cyber Division (CCSD) Security team at our Lackland Air Force Base site in San Antonio, TX. Our team supports the CCSD by ensuring communications are secure and protected against cyber threats while providing continuous access for authorized users. The Service Desk Technician responsibilities include technical support assistance, service request management, remote desktop management, self-help tools, hardware (HW) and software (SW) direct service desk support. This temporary assignment is project based and will last roughly 60 days.

Maybe also include company background? Could be part of About the role but we already have description. The company background since 1976 etc could be considered About the company, not required. We could omit as not strictly role. But it's substantive. However instruction: Prefer a few substantive sections over many thin ones. Could add a paragraph about SMS background under About the role or maybe a separate section "About SMS". But not in list of headings. Probably better to keep under About the role. Now Responsibilities: We need to list each bullet as

. The responsibilities list includes many items separated by periods. We'll break into logical items. From text: Help Desk – Provide customer interface by supporting requirements, such as, network accounts, web browsing (i.e. Internet Explorer), e-mail (i.e. Outlook), word processing (i.e. Word), spreadsheets (i.e. Excel), databases (i.e. Access), presentation (i.e. PowerPoint), photo editor, desktop publishing, scanning, writing to appropriate media, telephone voice mail and services, equipment issues, etc. Provide multi-media coordination and assistance supporting the setup of conferences, meetings, and Video Teleconference (VTC) operations. Problem Resolution – Provide IT support to resolve and document problems, using appropriate ticketing systems. Escalate problems to the appropriate organization or process, when required. Utilize the priority matrix, as identified in section 7, as an order to responding to service requests (e.g. trouble tickets). Core HW and SW – Support for common, standard user workstations, and associated software (standard/common configuration/build) Build equipment in accordance with latest SDC images and provide equipment install at user desktop. Remote Desktop Management – Support capabilities allowing assumption of control of an end user device for problem analysis and resolution. Moves, Add’s and Changes (MAB) requests – Provide specialized support for increasing, decreasing, deleting, and adding, location adjustment of services for devices and applications, and port security requirements. Information Systems Support – Provide support to the following information systems, to include but not limited to, JWICS, NIPRNet, SIPRNet, NSANet, and Tier networks. Systems Administration – Install, support, and maintain all computer systems. Plan and respond to service outages and diagnose software and hardware failures to resolution. Implement and ensure security preventive measures are fully functioning. Information Assurance Vulnerability Alerts (IAVA), Information Assurance Vulnerability Bulletins (IAVB), and Time Compliance Network Orders (TCNO) STIG Compliance – Maintain software and hardware in accordance with applicable Security Technical Implementation Guide (STIG) guidance. We'll make each bullet a

. Now Qualifications: We need to include: - 5-8 years of directly related experience in Service Desk and support. - Experience in supporting classified intelligence networks is a plus. - Required: proficiency in Windows Operating Systems and Microsoft Office Products, Microsoft Active Directory… - Ability to work effectively independently as well as within a team environment - Demonstrated a strong work ethic and ability and willingness to take on new challenges - Good communication and interpersonal skills - Ability to follow policies and procedures - Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions - Aptitude to address negative situations, and resolve them in a positive manner - Education and Certifications: Bachelor’s degree in computer science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.