Senior Service Desk Technician

About the Organization

The Yukon-Kuskokwim Health Corporation is a Tribal health care organization serving nearly 30,000 people across rural, southwest Alaska in villages with populations ranging from about 10 to more than 1,000. Bethel, the regional hub and location of the only hospital in the region, has a population of nearly 7,000. The Yukon-Kuskokwim Delta features thousands of lakes and two primary rivers—the Kuskokwim and Yukon. We offer a broad range of employment opportunities and the chance to make a meaningful impact on the health of people in the region.

About the Role

The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes triaging incoming phone calls, prioritizing, documenting, and resolving or escalating end user help requests on all corporate hardware and software. The Service Desk Technician will maintain and log all support calls to the support center database application for call tracking and SLA requirements. The Service Desk Technician will also serve as operator when needed.

Responsibilities

• Triage incoming phone calls and prioritize end user help requests.
• Document, resolve, or escalate issues related to corporate hardware and software.
• Maintain and log all support calls in the support center database for call tracking and SLA compliance.
• Serve as operator as needed.

Requirements

• High School Diploma or equivalent.
• 1 year of experience in general desktop support with hardware and business applications such as word processing, databases, spreadsheets, and operating systems (preferred).
• Valid driver’s license or equivalent.
• Personal computer, personal cell phone, and personal high-speed internet.
• Basic understanding of computer technology and terms, including operating systems, hardware, office automation applications, and peripheral installations (printers, scanners, monitors, etc.).

A+ certification is preferred.

Benefits

• Generous PTO – beginning at 4.5 weeks.
• Ten paid holidays.
• Comprehensive healthcare coverage.
• Life and Disability Insurance.
• Flexible Spending Account.
• Retirement plans.
• Employee Wellness Center.

Pay

Minimum hourly pay: $21.78.

Schedule

• Full-time (80 hours per week).
• Temporary position.

FLSA Status: Non-exempt.