Senior Service Desk Technician

Duties

• Service Desk triage
• Ticket incident resolutions
• Service request resolutions
• Projects
• Inventory management
• Asset management

Skills

• ITIL
• Jira
• O365
• Active Directory
• CMDB
• Knowledgebase
• Asset Management
• Troubleshooting
• Customer Service
• Time Management

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plans: Participation in a company-sponsored retirement savings plan
• Legal Service Plans: Offering access to attorneys for legal advice and representation