Senior Service Assurance Engineer, Dark Fiber Remediation - USA

Stand8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.The Senior Service Assurance Engineer - Dark Fiber Remediation will support high-priority customers by diagnosing and resolving complex dark fiber issues at the physical layer. This role requires advanced expertise in OTDR analysis, fiber network design, and OSP infrastructure, combined with strong troubleshooting and customer-facing skills. The engineer will bridge design, testing, and operations while coordinating internal teams, customers, and third-party vendors. The ideal candidate can manage fiber service assurance tickets end-to-end and drive timely resolution under demanding SLAs.Location & Work TypeLocation: Denver Work Type: RemoteKey ResponsibilitiesOwn and manage fiber service assurance tickets end-to-end, ensuring timely resolution, accurate documentation, and proactive communicationPerform advanced OTDR trace analysis to identify faults such as attenuation, breaks, reflections, and splice or connector issuesDiagnose and troubleshoot dark fiber (Layer 1) issues, including mispatching, signal loss, and physical layer inconsistenciesInterpret and validate OSP designs, fiber routes, splice diagrams, and construction documentationCollaborate with engineering teams to review and correct fiber design discrepancies, ensuring alignment between design and field implementationDevelop and execute structured troubleshooting and remediation plans across internal teams, customers, and third-party vendorsCoordinate and guide OSP and ISP field technicians, providing precise technical direction based on OTDR results and design analysisAnalyze fiber infrastructure including circuit routing, path diversity, and construction standards to identify risks and failure pointsCreate and update fiber design schematics, KMZ files, and scopes of work for network redesign or restoration effortsLead high-priority incident bridges, performing root cause analysis and driving resolution under tight SLAsProactively validate service delivery prerequisites, including fiber test results and design readiness, to prevent escalationsCommunicate complex technical findings clearly to both technical and non-technical stakeholdersRead and interpret customer issue reports in the context of the circuit design and utilization, and communicate with customers to extract necessary data for proper troubleshooting and collaborationAnalyze service orders and master service agreements to determine appropriate circuit design, routing, diversity and delivery requirementsEvaluate design/circuit layout records, network designs, facility inventory systems and fiber inventory systems for accuracy and completenessCreate, edit and provide design schematics of fiber path, splicing and patching work to be performed for fiber circuit redesign and/or restoration; create detailed scopes of work for field teams to collect data and troubleshoot a variety of issuesEstablish and maintain effective communication and strong, professional working relationships with customer's technical and non-technical staffProvide customers and department management on-going reports in terms of work status, activity issues, and steps of resolutionEmploy the highest ethical and business standards and act with the greatest degree of professional integrityQualificationsRequired:Bachelor's degree in Network Engineering, Telecommunications, or related field, or equivalent experience4+ years of telecom experience with strong exposure to fiber networks and OSP engineeringProven expertise in OTDR testing, trace interpretation, and fiber test validationHands-on experience with fiber design and OSP infrastructure, including routes, splicing, and construction methodsProficiency with tools such as Exfo FastReporter, Anritsu NetWorks, or similar fiber test analysis platformsExperience with Salesforce, M6/MetaSolv, GE Smallworld, myWorld, or similar inventory and design toolsStrong ability to interpret and produce fiber diagrams, Visio designs, and Google Earth KMZ filesDeep understanding of fiber types, splice enclosures, connectors, and termination practicesKnowledge of inside plant environments, data centers, and cross-connect operationsStrong problem-solving, root cause analysis, and decision-making skills in high-pressure environmentsExcellent communication and customer management skills, including conflict resolution and expectation managementExperience working fiber trouble tickets end-to-end: Receiving or creating tickets and managing them through resolutionTriaging issues and identifying the real problem vs. what the customer initially reportsAbility to remotely troubleshoot Layer 1 (dark fiber) issues where no live data or light levels are visibleExperience reading and using fiber documentation, including: Fiber mapsXLR / cross-connect diagramsFiber panel layouts and port labelingAbility to visualize physical fiber connections based on diagrams and customer descriptionsHands-on experience with common fiber troubleshooting scenarios: Identifying and correcting mis-patched fiber connectionsDirecting techs to re-run or fix patchingRecommending cleaning or replacing bulkheads/connectorsExperience determining next steps and dispatching the right technician: Knowing when to send an Inside Plant (ISP) tech vs. an Outside Plant (OSP) techProviding clear instructions on what the field tech should test or fixFamiliarity with OTDR testing workflows: Knowing when an OTDR test is neededDirecting field techs to perform OTDR and interpret results at a high levelStrong experience communicating with customers during troubleshooting: Asking the right questions to clarify the issueTranslating customer input into actionable stepsExperience documenting detailed troubleshooting notes within ticketing systemsExperience with SalesforceExperience with M6/ MetasolvExperience with VisioExperience with IQGeoExperience with EXFO FastreporterBachelor's degree in an network engineering discipline or equivalent work experienceMinimum 4 (four) years of telecom experienceExperience with Salesforce, M6/Metasolv, GE Smallworld and myWorld database applications as well as ability to develop skills within internal design tools such as zDAFNetwork Automation; experience with third party inventory portals (e.g. Equinix and Telx/DRT Marketplace) desiredProficiency in the MS Office tools including MS Visio and Google Earth (able to produce a professional and detailed KMZ file and can interpret outside plant construction KMZ)In depth knowledge of telecommunications standards, protocols, testing procedures and documentation (e.g. power meter forms, OTDR traces, etc.), and experience with fiber test analysis software such as Exfo Fastreporter and Anritsu NetWorksBreadth of expertise in fiber engineering network design, outside plant operations, fiber construction methods and materials (including fiber types, splice enclosures and fiber termination equipment)Understanding of inside plant fiber connectivity, cabling and infrastructure as well as familiarity with datacenter operations/facilities and cross connect practicesExcellent project leadership, critical thinking, problem-solving and root cause analysis skills, and ability to manage projects to the customer's technical specifications and contract requirementsAdvanced customer management skills (verbal and written) including prioritization, risk analysis, and conflict management/resolutionAbility to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment by making timely, creative and sound decisions under pressurePreferred (Optional):Experience in OSP network design and engineering workflows, including permitting and construction supportField experience with fiber testing, cleaning, patching, and connector troubleshootingFamiliarity with design validation versus as-built discrepanciesAbility to visualize and reconstruct physical fiber paths from OTDR traces and network diagramsExposure to network automation or inventory integration platformsBenefitsMedical coverage and Health Savings Account (HSA) through AnthemDental/Vision/Various Ancillary coverages through Unum401(k) retirement savings planPaid-time-off optionsCompany-paid Employee Assistance Program (EAP)Discount programs through ADP WorkforceNowAdditional DetailsThe base range for this contract position is $38 - $48 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered. About UsStand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Stand8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!By applying to this position, your data will be processed in accordance with the Stand8 Privacy Policy.