Senior Service Analyst
Position Overview
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions. This role is within the Data Science & Analytics team, focusing on ensuring the quality and accuracy of service delivery to clients.
Responsibilities
Service Monitoring: Independently define and evolve what "healthy service" looks like, tracking and reporting account and fleet level performance.
Analysis & QA: Lead detailed QA and root cause analysis, document findings, and drive issues to resolution.
Process & Documentation: Own and continuously evolve service observability handbook and standard operating procedures.
Cross-functional Collaboration: Work with various teams to shape service quality, host office hours, and mentor others.
Tooling & Dashboards: Build and maintain dedicated dashboards and tooling to monitor service health.
Qualifications
6+ years of full-time, post-degree professional experience in a data analyst, operations analyst, QA analyst, or similar role.
Strong SQL and data querying skills, experience with SLA/SLO tracking, and proficiency in BI tools like Looker.
Exceptionally organized, able to manage multiple workstreams, and clear communicator across technical and non-technical audiences.
Preferred Qualifications
Familiarity with dbt or similar data transformation tooling.
Experience with forecasting or capacity planning workflows.
Experience mentoring or setting standards for junior analysts.
Benefits
Includes a full range of medical, financial, and/or other benefits, emphasizing total rewards including equity compensation and well-being support.
Pay
The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates.
Schedule
Hybrid role with a required in-office presence 2-3 days per week in Burlingame, CA.