Senior Service Advisor/ Service Team Leader
About the role
We have a fantastic opportunity for a talented Senior Service Advisor/ Service Team Leader to join the Aftersales team at our Lloyd Volkswagen retailer based in Carlisle.
Responsibilities
- Managing all aspects of the Service Department, ensuring the team are portraying a positive impression of the brand at all times.
- Providing support by fulfilling Service Advisor responsibilities.
- Overseeing the Service Advisor and Front of House teams.
- Carrying out review meetings / reporting and improving on department performance.
- Ensuring strong customer satisfaction.
- Working with other department managers.
Requirements
- Experienced as a Service Advisor in the automotive industry.
- Motivated, with a proactive approach to customer service.
- Enjoy the challenge of influencing the success of the Service department.
- Customer relations experience.
- Excellent interpersonal and organisational skills and be well presented.
- Must be IT literate, and a working knowledge of Kerridge would be advantageous.
- Must hold a full UK driving license.
Qualifications
An ideal Senior Service Advisor will hold the following skills and experiences:
- Experienced as a Service Advisor in the automotive industry.
- Motivated, with a proactive approach to customer service.
- Enjoy the challenge of influencing the success of the Service department.
- Customer relations experience.
- Excellent interpersonal and organisational skills and be well presented.
- Must be IT literate, and a working knowledge of Kerridge would be advantageous.
- Must hold a full UK driving license.
Skills
- IT literate.
- Full UK driving license.
Benefits
- 33 days of annual leave, inclusive of Bank Holidays.
- Employee vehicle-discount schemes.
- Cycle to work scheme.
- Eyecare vouchers.
- Free flu jabs.
- Pension scheme (including life cover).
- Internal and manufacturer training.
- Staff referral scheme.
About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.
Company Benefits
- Highstreet discounts and cashback opportunities.
- Colleague incentive of £500 for recommending great people to join us.
- Free staff parking at the majority of our sites or subsidised parking.
- Always professional on the phone and parts delivered with a smile. Top class.
Contact Information
We’re looking for driven, focused and vibrant people. Fill out our form to let us know you’re interested in this role.