Senior Service Advisor/Collision Estimator

About the role

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Requirements

• While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear.
• The employee is frequently required to stand, sit, and walk occasionally for long periods at a time.
• The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
• In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Skills

• Integrity - Respect, and accountability at every level and in every interaction
• Customer Service - Provide the highest level of customer service while building customer satisfaction and retention.
• Innovation - Develops and displays innovative approaches and ideas to our business.
• Teamwork - Contributes to building a positive team spirit. Supports everyone’s efforts to succeed.

Benefits

• Paid Weekly
• Continuous Training
• Supportive Team Culture
• Company match 401K
• Medical/Dental/Vision
• Paid Time Off - 6 Paid Holidays
• Rewarding Work

Pay

The salary range for this position is commission based and dependent on expected sales volume.