Senior Server Administrator

About the role

Responsible for the operation and support of Core Systems, such as Exchange, M365 Apps including SharePoint and Teams, On-Premises Microsoft Server platforms, Device Management platforms, and other Core Systems. Performs daily tasks, both common and complex, including monitoring/responding to ticketing requests, responding to system alerts, processing access control requests, new user creation, and creating documentation to share with team members. Other work may also be assigned by the Core Systems supervisor.

Responsibilities

• Develop, maintain, and manage standard operating procedures and configurations for assigned systems.
• Maintain advanced knowledge of AOC Infrastructure to independently learn and implement software products that best meets AOC business needs.
• Perform complex troubleshooting and problem resolution to ensure business continuity, reliability and performance.
• Regularly evaluate software products for accuracy, business impact, and potential problems to ensure the best product is used for AOC business needs.
• Utilize support products to minimize business impact and provide the highest level of productivity.
• Consult and mentor AOC Staff and Court employees in order to streamline processes and improve efficiency.
• Create processes for upgrades, maintenance, and disaster recovery for assigned systems.
• Lead duties in workgroups and projects as assigned by Core Systems supervisor.
• Provide advanced knowledge of architecture, workload planning, instructing, training, monitoring and documentation.
• Prioritize multiple assigned tasks and execute parallel tasks in a high-pressure environment.
• Serve as primary support for individual Core Systems including, BizTalk, Exchange, SharePoint, Teams, and various COTS programs along with supporting their on-premise servers.

Qualifications

• A Bachelor’s degree in Computer Science or closely related field.
• Relevant experience may substitute for education on a year for year basis.
• Proficiency in the following areas is strongly desired:
  • M365 Administration, including SharePoint
  • Microsoft Server (All Versions)
  • Exchange - Enterprise Messaging
  • Disaster Recovery - Bi-annually restore systems at remote site, potentially using unlike hardware
  • BizTalk
  • Active Directory/Windows server administration
  • VMWare administration
  • Understanding of major enterprise Windows operating systems

Skills

• Ability to prioritize multiple assigned tasks and execute parallel tasks in a high-pressure environment.
• Skilled in independently learning new software and concepts without training.

Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.