Senior Security Response & Emergency Representative

About the role

Wells Fargo is seeking a Senior Security Response & Emergency Representative Corporate Security Operations. Learn more about career areas and business divisions at www.wellsfargojobs.com.

Responsibilities

• Monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues that are routed to the Security Response Center in accordance with Wells Fargo security procedures
• Collaborate with other staff in Security Response Center to handle response to incidents
• Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area impact
• Perform complex security, operational, and customer support tasks
• Identify, troubleshoot, and analyze false alarm issues to reduce fines
• Lead projects, conduct training, and serve as escalation point to assist analysts
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors

Requirements

2+ years of private security, banking or corporate security support experience, or equivalent demonstrated through one or a combination of the following:

• work experience
• training
• military experience
• education

Qualifications

• Leadership experience
• Experience handling multiple incoming lines and multi-tasking phone calls with alarm systems
• Working knowledge of Sureview Application and DMP Monitoring Systems
• Basic knowledge and understanding of emergency procedures and handling emergency situations
• Previous security-related experience.
• Experience in crisis management communications
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Excellent verbal, written, and interpersonal communication skills
• Knowledge and understanding of Physical security systems configuration and troubleshooting/diagnostics physical security hardware
• Solid critical thinking skills

Schedule

Overnight Schedule: 11PM - 7:30AM with a required weekend day. Flexibility to work in a 24/7 environment, including weekends and holidays. Physical presence at the assigned Security Response Center is required