Senior Security Officer

Job Requirements

Performs core security functions with enhanced autonomy, technical expertise, and leadership responsibilities. Serves as a zone-level lead, exercising independent judgment during moderately complex incidents, guides junior officers, and provides advanced behavioral health support for high-acuity patients.

Troubleshoots security systems, conducts preliminary investigations, and ensures optimal resource deployment within assigned zones. Promotes operational excellence by modeling effective communication, crisis intervention skills, and professional conduct.

• Performs all core security functions, including patrolling assigned areas, monitoring access points, responding to routine calls for service, and enforcing organizational policies to maintain a safe and secure environment.
• Provides zone-level leadership and exercises independent decision-making, performing advanced security duties with expanded authority, autonomy, and responsibility.
• Directs lower leveled officers during incidents and ensures adherence to policies, safety standards, and lawful use-of-force practices.
• Learns and leads responses to complex emergencies and high-risk incidents, including combative individuals, behavioral health crises, elopements, pediatric/obstetric emergencies, child abduction/AMBER events, trauma activations, and multi-scene or simultaneous calls.
• Performs advanced behavioral health support, guiding crisis interactions, leading de-escalation efforts, and coordinating closely with clinical teams.
• Manages high-risk patient transfers, escorts to/from PES, behavioral health units, TRU, and supervises 1:1 patient details to ensure safety and regulatory compliance.
• Maintains high-risk patient populations, ensuring proper coordination with DOC personnel and strict adherence to secure handling protocols.
• Directs and prioritizes calls for service within the assigned zone, coordinates officer responses, allocates resources, and intervenes when a situation requires higher-level technical or safety expertise.
• Conducts preliminary investigations with advanced fact-finding, interviewing involved parties with professionalism and clinical sensitivity, assessing credibility of statements, identifying relevant evidence, and providing findings to supervisory personnel for further action.
• Prepares clear, detailed, and objective incident reports, documenting high-acuity events, safety violations, system malfunctions, service requests, and access-control issues to support risk mitigation and operational continuity.
• Operates, troubleshoots, and adjusts security technology systems, including weapon detection equipment, badge readers, and access control devices.
• Responds to alarms, malfunctions, and access breaches, ensuring proper documentation and escalation.
• Controls access to restricted, high-risk, or regulated areas, provides authorized entry, and escorts external responders (fire, EMS, vendors, service technicians) to secure or technical areas as needed.
• Conducts zone-level safety rounds, identifying and correcting fire hazards, safety risks, and environmental deficiencies, and reporting hazards through appropriate channels.
• Resolves complex customer service concerns independently, ensuring timely follow-through and ownership while modeling exceptional guest-relations standards for lower leveled officers.
• Provides training, coaching, and mentorship to new and entry-level officers, including instruction on post procedures, zone operations, equipment use, communication standards, and professional conduct.
• Assists supervisors with onboarding, helping orient new personnel to workflows, policies, and departmental expectations.
• Maintains accurate morgue documentation and performs special handling duties, logging the placement and release of deceased patients and transporting them when assigned, ensuring chain-of-custody accuracy and respectful handling.
• Coordinates with local fire departments and external agencies during drills, emergencies, and scene operations, ensuring appropriate actions are taken to support safety and reduce response times.
• Represents the Security Department professionally, fostering a safe, welcoming environment, and demonstrating advanced communication skills across clinical and non-clinical interactions.

Work Experience

• High School Diploma or equivalent (GED)
• One (1) year security experience
• Completion of an approved de-escalation course on crisis intervention required within 90 days from starting in position.
• Valid driver’s license is required for all individuals hired into this role on or after April 1, 2026.

Education & Experience

• Preferred: Heart Saver, CPR, Stop the Bleed and/or Narcan training
• Hospital or healthcare experience