Senior Security Manager

About Securitas USA Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world. Location: Merrit Island, FL The salary range for this role is from $120,000 to $126,000. The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills. What You’ll Do As a Senior Security Manager (SSL), you will lead and oversee all security operations for a key, high-profile client. In this pivotal leadership role, you are accountable for delivering safe, reliable, and compliant security services every day, while protecting the integrity and profitability of the contract. You will serve as the primary liaison between Securitas and the client, building strong relationships through transparency, responsiveness, and proactive communication. You will translate client expectations into clear operational plans, ensure full contract and policy compliance, and drive continuous improvement in service delivery. At the same time, you will mentor and develop a diverse management team, setting performance standards, coaching leaders, and fostering a culture of accountability, teamwork, and customer focus across all assigned sites. In This Role, You Will Manage client relationships to ensure satisfaction, retention, and 100% client satisfaction through proactive engagement and problem resolutionLead, coach, and develop management and security teams, including recruiting, hiring, and retaining top operational talentDevelop and execute weekly, monthly, and quarterly operational goals and provide updates to senior leadership using Salesforce and performance metricsOversee daily operations, including staffing, scheduling, and administrative functions for assigned sitesConduct inspections and ensure full contract, policy, and aviation compliance where applicablePartner with internal teams (HR, Training, Compliance) to align operations with company objectives and client expectationsSet, monitor, and evaluate performance goals; oversee performance reviews, professional development, and improvement plansIdentify and address performance or knowledge gaps; ensure required training completion and promote continuous learningLead regular meetings to communicate goals, share best practices, and recognize successSupport and drive financial performance of the account, including protecting profitability and managing resources effectivelyRespond to emergencies and critical incidents outside normal business hours as neededPerform other related duties as required Who You Are An ideal candidate brings: Service-first mindset with strong judgment, attention to detail, and clear communicationSolutions-focused, able to thrive both independently and as part of a teamProven leadership experience with strong customer service and problem-solving skillsStrong background in security operations, including scheduling and day-to-day oversightExcellent client-facing and relationship-building skills, with a track record of service excellenceBachelor’s degree in criminal justice, business administration, or a related field (required)5–7 years of law enforcement and/or military experience (required)Aviation compliance experience (highly preferred)Valid driver’s license with a clean driving record and availability to respond to emergencies outside normal business hoursPerform other related duties as required Experience That Sets You Apart High ethical standards and integrityStrong planning, decision-making, and problem-solving skillsAbility to lead across diverse teams and culturesAbility to thrive in a fast-paced, evolving environmentDemonstrated initiative and business acumenFinancial literacy and ability to develop actionable insightsPassion for operational excellence, contract compliance, and business protection Why You Would Want to Join the Team Comprehensive benefits for eligible employeesAnnual incentive and recognition programs (where applicable)Weekly payPaid training and professional developmentCareer advancement opportunities and leadership development programsSupportive and inclusive work environmentOpportunity to work for the world’s leading protective services company and support a high-profile client account Make an Impact at Securitas USA Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets. At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities. Integrity We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected. Vigilance We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security. Helpfulness We are approachable and service-oriented, whether assisting a client, colleague, or member of the community. Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.