Senior Security Business Analyst

About Us Thrive delivers upon the promise of technology by enabling our clients' digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform. Thrive's culture is powered by diverse talent, big ideas, and a customer-first mindset—and it's what truly sets us apart. Thrive is built for people who want more than a weekday routine. If you're hungry to grow, eager to tackle new challenges and ready to drive real impact in a rapidly expanding environment, then welcome to THRIVE! Position Overview Thrive Networks seeks a Security Business Analyst to streamline client communications and enhance security service outcomes. The role centers on conducting recurring meetings with clients to discuss security performance and operational concerns, developing tailored reports for security operations analysis, and driving client service improvements. The analyst plays a key role in the smooth onboarding of security solutions and in fostering strong client relationships through effective feedback mechanisms and quality improvement initiatives. Requirements Conduct recurring meetings with clients subscribed to our security services to: Share performance insightsDiscuss operational concernsReview client security tools dashboards and portals and provide walkthroughs as neededWork with internal teams to develop customized reports tailored for client use, aiding in the analysis of their security operationsDevelop and implement client quality improvement plans in partnership with Security Operations leadershipProvide operational improvement recommendations based on client feedback and data analysisAttend internal and external onboarding meetings representing the Security Operations teamsConsult with project management, Deployment, and Security Operations teams to ensure successful onboarding of security solutionsIdentify feedback trends to enhance client experiences with our servicesProactively follow up with clients after feedback from CSAT surveysRelay customer feedback and suggestions to the Security Operations leadership team Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related fieldBasic understanding of network protocols, operating systems, application layer protocols, and security best practicesBasic familiarity with Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), and other foundational cybersecurity conceptsUnderstanding of cybersecurity threatsAbility to explain technical concepts in a clear and understandable mannerStrong organizational and multitasking skillsStrong desire for continuous improvementAnalysis and problem-solving skills