Senior Security Analyst (MSSP)

About the role

DataVox is seeking an experienced, customer-focused Senior Security Analyst to join our Managed Information Technology team in Houston, TX.

Responsibilities

• Investigating escalated security alerts and suspicious activity
• Reviewing endpoint, identity, email, and network security events
• Evaluating business impact and security risk
• Building and maintaining incident timelines
• Coordinating containment actions
• Escalating critical security issues appropriately
• Managing communication between customers, vendors, and internal teams
• Tracking remediation efforts and recovery activities
• Confirming incident closure requirements
• Documenting lessons learned and follow-up recommendations
• Helping customers secure their Microsoft 365 and identity environments
• Investigating risky sign-ins and impossible travel events
• Analyzing MFA fatigue attacks and password spray indicators
• Reviewing suspicious mailbox activity and privileged access concerns
• Identifying legacy authentication risks and Conditional Access gaps
• Recommending security improvements that balance risk reduction and business requirements
• Helping ensure customers maintain effective endpoint protection
• Overseeing security posture, coordinating threat response activities, and partnering with CrowdStrike Falcon Complete's 24x7 managed security team
• Developing monthly customer security reports
• Creating executive-friendly scorecards
• Tracking security trends over time
• Monitoring vulnerability remediation progress
• Identifying recurring security concerns
• Presenting actionable recommendations
• Improving alert workflows and escalation standards
• Supporting compliance and security maturity initiatives
• Providing feedback on process improvements
• Helping standardize security procedures across customers
• Serving as an internal subject matter expert for key security technologies and processes
• Assisting with security platform configuration and optimization
• Improving alert routing and workflow efficiency
• Supporting automation and workflow improvement initiatives
• Identifying tool gaps and optimization opportunities
• Maintaining documentation and procedures
• Advising leadership on security platform improvements
• Supporting internal teams with security-related questions

Requirements

The ideal candidate enjoys solving complex problems, communicating effectively with both technical and non-technical audiences, and taking ownership of security issues from identification through resolution.

Qualifications

• 4-7 years cybersecurity experience
• Managed Service Provider (MSP) or Managed Security Services (MSSP) experience
• Certifications: CompTIA Security+, CompTIA CySA+, SSCP, Microsoft Security Certifications (SC-200, SC-300), CrowdStrike Certifications, Checkpoint Harmony (Email and Collabration) or other equivalent cybersecurity certifications

Skills

• Strong analytical and critical thinking abilities
• Excellent verbal and written communication skills
• Strong organization, documentation discipline, and attention to details
• Ability to explain technical issues to non-technical audiences
• Customer-facing professionalism
• Ability to manage multiple competing priorities and coordinate across teams
• Strong ownership and accountability
• Collaborative problem-solving mindset

Benefits

At DataVox, we offer a comprehensive and competitive benefits package designed to support you at every stage of life, including health, dental & vision insurance, company-paid life insurance & long-term disability insurance, matching 401(k) and Roth retirement plans, sponsored 529 college savings plan, professional development reimbursement, paid vacation, sick time & company holidays, mileage & phone reimbursement, annual health & wellness fairs, and sustainable business practices.

Pay

TBD

Schedule

Commutes to the office in Houston, TX are required.