Senior Scrum Master

About the role

The Senior Scrum Master will lead the Salesforce team in Agile practices to deliver high-quality solutions for a large-scale enterprise environment supporting 5,000+ users.

Responsibilities

• Lead Agile ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives, ensuring consistent cadence, engagement, and continuous improvement.
• Facilitate backlog refinement sessions by partnering with IT leadership, business stakeholders, and vendors to ensure user stories are clearly defined, properly sized, and ready for development.
• Drive sprint execution by removing impediments, managing dependencies, and ensuring work progresses efficiently through the development lifecycle to meet sprint commitments.
• Act as a central point of coordination between internal teams and vendors to ensure alignment on priorities, scope, and delivery expectations.
• Ensure all work meets established Definition of Done standards, including testing, validation, and documentation, to support stable and scalable technology solutions.
• Coach team members on Agile best practices, MVP thinking, and iterative delivery while identifying opportunities to improve team performance, processes, and overall delivery quality.

Qualifications

• High school diploma, or equivalent, required.
• Bachelor’s degree in Business, Information Technology, or related field, preferred.
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM), or equivalent demonstrated Scrum Master experience, required.
• 5+ years of experience as a Scrum Master leading Agile teams, with strong knowledge of Scrum principles, backlog refinement, and sprint execution, highly preferred.
• Experience supporting or working within Salesforce environments (Sales Cloud, Service Cloud, and/or Field Service), highly preferred.
• Hands-on experience managing work in Azure DevOps (or similar tools such as Jira), including Epics, User Stories, tasks, and sprint tracking, preferred.
• Proven ability to work effectively with business stakeholders, technical teams, and external vendors to align priorities and drive delivery outcomes.
• Strong ability to identify and remove impediments, manage competing priorities, and maintain focus on delivering high-quality, business-aligned outcomes.
• Experience supporting release management and the Software Development Life Cycle (SDLC), including testing, deployment support, and post-release validation in collaboration with technical teams, required.
• Strong communication skills with the ability to translate technical concepts into clear business language and effectively communicate with stakeholders at all levels of the organization.
• Proficiency with Microsoft Office 365, Teams, and SharePoint for documentation and collaboration, required.
• Familiarity with Agile reporting and delivery metrics, including sprint burndown, velocity, throughput, and team capacity tracking, preferred.
• Understanding of Agile delivery frameworks, including Scrum, Kanban, and hybrid Agile methodologies, preferred.
• Experience supporting Agile delivery within complex enterprise platforms such as Salesforce and Oracle ERP/HCM environments, preferred.
• Familiarity with CI/CD, release coordination, and DevOps concepts in enterprise software delivery environments, preferred.

Other duties as assigned.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.

Benefits

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program