Senior Scheduling Analyst-UKG

About the role

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health is hiring a Senior Scheduling Analyst-UKG in Jacksonville, FL. This is a Full-time day shift opportunity. The Senior Scheduling Analyst serves as a senior operational and technical resource supporting workforce scheduling optimization across the healthcare system, and provides leadership, oversight, and strategic direction for scheduling practices, system configuration, and workflow standardization. They are the advanced subject matter expert. The Senior Scheduling Analyst owns complex work and results, and partners closely with nursing leadership, operational departments, Human Resources, payroll, and Information Technology to design, maintain, enhance, and support advanced scheduling functionality and processes. This role is responsible for driving consistency, improving efficiency, and ensuring alignment with organizational staffing strategies, labor management principles, and regulatory requirements.

Responsibilities

• Provide oversight and governance of scheduling systems, configurations, and workflows.
• Establish and maintain system standards, configuration shift guidelines, and best practices.
• Ensure consistency and standardization across departments and facilities.
• Serve as the escalation point for complex system and operational scheduling issues.
• Lead decision-making related to system enhancements, optimization strategies, and workflow design.
• Oversee scheduling system design, maintenance, and performance.
• Lead initiatives related to schedule design, staffing templates, rotations, self-scheduling, and scheduling rules.
• Evaluate workflows and implement process improvements and automation opportunities.
• Ensure alignment of scheduling practices with staffing models, labor policies, and organizational standards.
• Troubleshoot complex system issues and implement sustainable solutions.
• Serve as the primary consultative partner to nursing and operational leadership.
• Provide guidance on scheduling best practices, staffing efficiencies, and labor management strategies.
• Translate operational needs into scalable system solutions and standardized workflows.
• Support system-wide initiatives related to staffing optimization and patient care operations.
• Provide direction, mentorship, and oversight to Scheduling Analysts.
• Prioritize work, assign responsibilities, and ensure deliverables are completed timely and accurately.
• Support onboarding, training, and skill development of team members.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Lead development and maintenance of scheduling and staffing reports, dashboards, and analytics.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement.
• Present insights and recommendations to operational and executive leadership.
• Ensure data integrity and accuracy across scheduling systems and reporting structures.
• Lead and support system implementations, upgrades, enhancements, and integrations.
• Coordinate cross-functional collaboration between operations, HR, IT, and other stakeholders.
• Oversee testing, validation, issue resolution, and go-live activities.
• Develop and maintain documentation for workflows, configurations, and processes.

Requirements

• Over 5 years of experience supporting scheduling systems in a healthcare or hospital environment (required).
• BA/BS preferred in Information Systems, Healthcare Administration, Business, Human Resources, or related field.
• High school diploma required.

Schedule

Full-time day shift.