Senior Scheduler

About the role

The Senior Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position schedules patients for complex services and ensures quality patient surgical and/or ancillary services scheduling by acting as a liaison between patient, facility, and providers.

Responsibilities

• Schedules patients for complex services on a routine basis accurately on the appropriate schedule
• Serves as a liaison between patient, facility, and physicians to ensure exams, tests, and procedures are scheduled timely, accurately, and appropriately
• Communicates special requests and add-ons with appropriate department team as needed
• Communicates with departments throughout the facility when barriers to the current schedule present
• Serves as a resource and trainer for less experienced and new staff; orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities
• Provides pre-registration services, obtains valid and compliant orders, and schedules patients based on the physician order and according to department criteria
• Enters all diagnostic services, surgical services and special procedures on the schedule as applicable
• Confirms patients’ appointments, instructs on location and directions to facility/department, relays pre-appointment preparations, and arranges for patients to have interpreter, mobility, or other assistance as needed for the visit
• Establishes/updates the hospital account record to include detailed patient demographic and insurance information in EHR system
• Responds promptly to requests by staff, patients, and physicians; reschedules and/or cancels appointments as needed
• Assists with resolving EHR work queues that support scheduling
• Generates reports and assists with department correspondence as directed

Requirements

• High School diploma or equivalent education
• Four years of experience in a medical setting or call center environment to include two years of medical scheduling experience

Skills

• Demonstrates the skills and competencies necessary to safely perform the assigned job
• Sufficient proficiency in speaking, reading, and writing the English language
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus
• Ability to multi-task and flexibility to meet the needs of patients, physicians, and department
• Knowledge of mid-level registration/access functions and insurance procedures
• Ability to problem solve
• Mid-level understanding of medical terminology and diagnosis/procedural codes
• Ability to remain calm in stressful situations with patience and understanding
• Excellent customer service and professional communication skills
• Proficient computer skills and ability to learn and navigate multiple software programs
• Ability to handle detail work accurately and rapidly
• Strong training, leadership, and mentoring skills