Senior Scheduler

CareStream Advisory Group's mission is to help healthcare professionals find rewarding opportunities that align with their care philosophy. We identify and validate positions directly from healthcare employers.

About the role

Steno's Customer Success Team is seeking a Senior Scheduler to support Account Managers with administrative tasks related to client requests and booking new jobs or services. This remote, full-time, hourly position includes benefits, PTO, a flexible schedule, and equity. Daily responsibilities may include client communication, scheduling, handling exhibits and pre-deposition needs, and other administrative support.

Responsibilities

• Efficiently manage complex and high-priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption.
• Manage all client preferences and communicate them to your team, providing white-glove service.
• Triage incoming Zendesk requests and route to the appropriate operations team or account manager.
• De-escalate potentially difficult client interactions while maintaining a professional demeanor—knowing when to handle issues independently and when to escalate to your Scheduling Manager.
• Work with your Scheduling Manager to obtain service agreements for all accounts.
• Collaborate with cross-functional teams to ensure all client needs are met.

Requirements

• 1+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company.
• Proficiency with technology, software, and cloud-based applications (Google Workspace and Slack experience preferred).
• Integrity as a core value—ability to maintain confidentiality and handle sensitive information.
• Quick learner comfortable with new systems and processes.
• Ability to effectively prioritize among competing tasks and manage time efficiently.
• Capability to work through highly detailed processes at an efficient pace.
• Flexibility to deal with ambiguity while remaining organized.
• Excellent listening skills and exceptional verbal and written communication skills.
• Enthusiasm for working with a fast-paced, growing tech startup and a desire for growth within the company.

Pay

Hourly rate: $28–$32

Benefits

• Generous company-sponsored health, vision, and dental plans for employees and dependents.
• Wellness and mental health benefits to be shared among employees and families.
• Flexible paid time off to help employees find work-life balance.
• Equity options—company success is tied to team contributions.
• Home office setup and a monthly stipend to cover internet/phone expenses.