Senior SBA Relationship Manager
or drop it. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Expiration date is minor metadata; we can include in a
maybe under a generic "About the role"? But we should not create a heading for it unless there's real specific content. Probably we can include it in a
after the summary. We need to use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose.
We must include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text.
We need to decide which sections to include: About the role (Job Summary), Responsibilities (Essential Functions), Requirements (Education + Work Experience), Qualifications maybe same as Requirements? Could combine. Skills (list of skills). Benefits (Compensation And Benefits includes base salary range and incentive compensation, plus benefits link). Pay (maybe separate from Benefits? The instruction says use Pay section if posting actually states them. It does state base salary range and incentive compensation. So we could have a Pay section. Benefits: they mention eligibility for benefits and link; we could include Benefits section with that info. Schedule: not mentioned besides Hybrid (Sales) and Travel occasional. Could include Schedule? Not explicit schedule like full-time/part-time. Might skip Schedule.
We must not repeat the job title as a heading.
We must preserve all substantive information; do not invent or summarize away detail.
We need to output only HTML fragment.
Let's extract content:
Location: 702 W Idaho, Boise Idaho (maybe include in About the role? Could be part of summary.)
Job Summary: "Partners with Business Banking Relationship Managers (BBRMs) to acquire new clients and expand share of wallet of existing client portfolio of businesses with annual sales from $3 to $10 million, with loan sizes between $500,001 and $5 million. Utilizes a robust network of COIs and internal Business Banking sales partners to generate sound profitable growth. Works as the trusted advisor, positions the client relationship for deeper cross-sales by their relationship manager for a broad array of appropriate financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities. Researches and understands competitors' strengths/weaknesses and product offerings/pricing."
Essential Functions list: many bullet-like sentences. We'll convert each to
- .
Education: "Bachelor's Degree in business or related field (preferred) OR equivalent experience (required)"
Work Experience: "A minimum 5 years of experience SBA lending experience with demonstrated success in managing client relationships, achieving sales goals and building referral sources. (preferred)"
Skills: list many bullet-like statements.
Core Competencies: "All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct." That's generic; maybe we can include as a short
under About the role? But it's not specific to role; it's boilerplate? Might be considered generic; but it's part of posting. However instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Core Competencies about values and code of conduct might be considered boilerplate but it's still part of posting. Not sure. Safer to include as a short
maybe under a section like "About the role" or its own section? The instruction says include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. This is generic but still specific to KeyBank. Might be okay to include as a
under About the role.
Physical Demands: "General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs."
Travel: "Occasional travel to include overnight stay."
Work Location Category: "Hybrid (Sales)"
Compensation And Benefits: "This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment."
We need Benefits section: mention eligibility for benefits and link.
Pay section: base salary range and incentive compensation.
We could combine Pay and Benefits into one section? But instruction says use headings for Benefits, Pay, Schedule separately if content exists. We'll create Pay and Benefits sections.
Schedule: not explicitly given; we have Hybrid (Sales) and Travel occasional. Could treat Work Location Category as Schedule? Not exactly. Might skip Schedule.
Now produce HTML:
About the role
Location: 702 W Idaho, Boise Idaho. Partners with Business Banking Relationship Managers (BBRMs) to acquire new clients and expand share of wallet of existing client portfolio of businesses with annual sales from $3 to $10 million, with loan sizes between $500,001 and $5 million. Utilizes a robust network of COIs and internal Business Banking sales partners to generate sound profitable growth. Works as the trusted advisor, positions the client relationship for deeper cross-sales by their relationship manager for a broad array of appropriate financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities. Researches and understands competitors' strengths/weaknesses and product offerings/pricing.
Responsibilities
- Maintains an in-depth knowledge of SBA products and a basic knowledge of broader business banking products services as well as knowledge of competitors and competitive products.
- Prospects for opportunities and impacts district referral pipeline via established internal and external COIs; actively participates in Community organizations to source business development opportunities and demonstrate Key’s commitment to the local community.
- Makes joint calls with BBRMs and SBRMs to enhance their SBA product knowledge.
- Meets and exceeds individual sales goals while contributing to the overall sales success of the team.
- Maintains a current comprehensive understanding of client’s needs, based on the review and analysis of personal and business financial data and clearly understands what differentiates KeyBank in the marketplace.
- Partners with the credit campus to facilitate the underwriting process and credit approval.
- Ensures that new customer relationships consistently meet all compliance requirements; ensures all documents with loan are completed, correct and sent with loan documentation; works to resolve all loan document exceptions; understands how and why an exception occurred.
- Maintains ongoing contact with clients and offers the full bank to help support client growth initiatives.
- Adhere to established policies and procedures related to sales, regulatory compliance, quality, and sales client contact strategy.
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Requirements
Education: Bachelor's Degree in business or related field (preferred) OR equivalent experience (required)
Work Experience: A minimum 5 years of experience SBA lending experience with demonstrated success in managing client relationships, achieving sales goals and building referral sources. (preferred)
Skills
- Deep expertise in SBA products (7(a), 504, Express) and lending procedures, including underwriting, documentation, and compliance.
- Understanding of business banking products and services to support clients with $3–10M in annual sales, including deposit accounts, credit solutions, and treasury services.
- Proven ability to meet and exceed sales goals in a high-volume, fast-paced environment through effective client engagement and closing strategies.
- Tailoring financial solutions to meet specific client needs, using consultative techniques to drive value and long-term relationships.
- Sourcing new business through centers of influence (COIs), community engagement, and internal referrals to build a strong pipeline.
- Aligning banking solutions with client goals through thoughtful planning, needs analysis, and competitive positioning.
- Maintaining and growing client relationships through regular contact, cross-selling, and proactive service.
- Building trust and loyalty through personalized service, responsiveness, and a deep understanding of client needs.
- Understanding business operations, financial drivers, and market dynamics to position banking solutions effectively.
- Making sound, timely decisions based on client needs, business priorities, and risk considerations.
- Identifying and resolving client and operational challenges efficiently using analytical and creative approaches.
- Ensuring compliance with regulatory standards and internal policies, while maintaining responsible lending practices throughout the client lifecycle.
- Structuring and managing loans for commercial entities, including credit analysis, risk assessment, and documentation.
- Familiarity with banking regulations, market trends, and competitive offerings relevant to small business clients.
- Communicating effectively in client meetings, team settings, and community engagements to influence and inform.
Pay
This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Benefits
Eligible for benefits (see link for details). Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
We might also include Physical Demands and Travel and Work Location Category as a section like "Working Conditions". But instruction only lists specific headings; we could add a section like "Work Details" but not in list. Better to incorporate into About the role or a separate section like "Work Location & Travel". However the instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive; we could add other headings if needed. But to be safe, we could add a section "Work Details" with Physical Demands, Travel, Work Location Category. However that may be considered extra; but we need to preserve all substantive information. So we should include that info somewhere. Could add a section "Working Conditions
for prose. We must include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. We need to decide which sections to include: About the role (Job Summary), Responsibilities (Essential Functions), Requirements (Education + Work Experience), Qualifications maybe same as Requirements? Could combine. Skills (list of skills). Benefits (Compensation And Benefits includes base salary range and incentive compensation, plus benefits link). Pay (maybe separate from Benefits? The instruction says use Pay section if posting actually states them. It does state base salary range and incentive compensation. So we could have a Pay section. Benefits: they mention eligibility for benefits and link; we could include Benefits section with that info. Schedule: not mentioned besides Hybrid (Sales) and Travel occasional. Could include Schedule? Not explicit schedule like full-time/part-time. Might skip Schedule. We must not repeat the job title as a heading. We must preserve all substantive information; do not invent or summarize away detail. We need to output only HTML fragment. Let's extract content: Location: 702 W Idaho, Boise Idaho (maybe include in About the role? Could be part of summary.) Job Summary: "Partners with Business Banking Relationship Managers (BBRMs) to acquire new clients and expand share of wallet of existing client portfolio of businesses with annual sales from $3 to $10 million, with loan sizes between $500,001 and $5 million. Utilizes a robust network of COIs and internal Business Banking sales partners to generate sound profitable growth. Works as the trusted advisor, positions the client relationship for deeper cross-sales by their relationship manager for a broad array of appropriate financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities. Researches and understands competitors' strengths/weaknesses and product offerings/pricing." Essential Functions list: many bullet-like sentences. We'll convert each to
under About the role? But it's not specific to role; it's boilerplate? Might be considered generic; but it's part of posting. However instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Core Competencies about values and code of conduct might be considered boilerplate but it's still part of posting. Not sure. Safer to include as a short
maybe under a section like "About the role" or its own section? The instruction says include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. This is generic but still specific to KeyBank. Might be okay to include as a
under About the role. Physical Demands: "General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs." Travel: "Occasional travel to include overnight stay." Work Location Category: "Hybrid (Sales)" Compensation And Benefits: "This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment." We need Benefits section: mention eligibility for benefits and link. Pay section: base salary range and incentive compensation. We could combine Pay and Benefits into one section? But instruction says use headings for Benefits, Pay, Schedule separately if content exists. We'll create Pay and Benefits sections. Schedule: not explicitly given; we have Hybrid (Sales) and Travel occasional. Could treat Work Location Category as Schedule? Not exactly. Might skip Schedule. Now produce HTML:
About the role
Location: 702 W Idaho, Boise Idaho. Partners with Business Banking Relationship Managers (BBRMs) to acquire new clients and expand share of wallet of existing client portfolio of businesses with annual sales from $3 to $10 million, with loan sizes between $500,001 and $5 million. Utilizes a robust network of COIs and internal Business Banking sales partners to generate sound profitable growth. Works as the trusted advisor, positions the client relationship for deeper cross-sales by their relationship manager for a broad array of appropriate financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities. Researches and understands competitors' strengths/weaknesses and product offerings/pricing.
Responsibilities
- Maintains an in-depth knowledge of SBA products and a basic knowledge of broader business banking products services as well as knowledge of competitors and competitive products.
- Prospects for opportunities and impacts district referral pipeline via established internal and external COIs; actively participates in Community organizations to source business development opportunities and demonstrate Key’s commitment to the local community.
- Makes joint calls with BBRMs and SBRMs to enhance their SBA product knowledge.
- Meets and exceeds individual sales goals while contributing to the overall sales success of the team.
- Maintains a current comprehensive understanding of client’s needs, based on the review and analysis of personal and business financial data and clearly understands what differentiates KeyBank in the marketplace.
- Partners with the credit campus to facilitate the underwriting process and credit approval.
- Ensures that new customer relationships consistently meet all compliance requirements; ensures all documents with loan are completed, correct and sent with loan documentation; works to resolve all loan document exceptions; understands how and why an exception occurred.
- Maintains ongoing contact with clients and offers the full bank to help support client growth initiatives.
- Adhere to established policies and procedures related to sales, regulatory compliance, quality, and sales client contact strategy.
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Requirements
Education: Bachelor's Degree in business or related field (preferred) OR equivalent experience (required)
Work Experience: A minimum 5 years of experience SBA lending experience with demonstrated success in managing client relationships, achieving sales goals and building referral sources. (preferred)
Skills
- Deep expertise in SBA products (7(a), 504, Express) and lending procedures, including underwriting, documentation, and compliance.
- Understanding of business banking products and services to support clients with $3–10M in annual sales, including deposit accounts, credit solutions, and treasury services.
- Proven ability to meet and exceed sales goals in a high-volume, fast-paced environment through effective client engagement and closing strategies.
- Tailoring financial solutions to meet specific client needs, using consultative techniques to drive value and long-term relationships.
- Sourcing new business through centers of influence (COIs), community engagement, and internal referrals to build a strong pipeline.
- Aligning banking solutions with client goals through thoughtful planning, needs analysis, and competitive positioning.
- Maintaining and growing client relationships through regular contact, cross-selling, and proactive service.
- Building trust and loyalty through personalized service, responsiveness, and a deep understanding of client needs.
- Understanding business operations, financial drivers, and market dynamics to position banking solutions effectively.
- Making sound, timely decisions based on client needs, business priorities, and risk considerations.
- Identifying and resolving client and operational challenges efficiently using analytical and creative approaches.
- Ensuring compliance with regulatory standards and internal policies, while maintaining responsible lending practices throughout the client lifecycle.
- Structuring and managing loans for commercial entities, including credit analysis, risk assessment, and documentation.
- Familiarity with banking regulations, market trends, and competitive offerings relevant to small business clients.
- Communicating effectively in client meetings, team settings, and community engagements to influence and inform.
Pay
This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Benefits
Eligible for benefits (see link for details). Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
We might also include Physical Demands and Travel and Work Location Category as a section like "Working Conditions". But instruction only lists specific headings; we could add a section like "Work Details" but not in list. Better to incorporate into About the role or a separate section like "Work Location & Travel". However the instruction says use