Senior Salesforce Developer

Responsibilities

• Develop enterprise-grade solutions on the Salesforce platform.
• Build advanced solutions using: Apex (Batch, Queueable, Future, Schedulable), Lightning Web Components (LWC), Visualforce (where applicable).
• Design complex data models, role hierarchies, sharing rules, and security architecture.
• Develop dynamic UI solutions using LWC with advanced JavaScript (ES6+).
• Design and implement AI-driven solutions using: Salesforce Einstein (Prediction Builder, Discovery, Next Best Action), Einstein GPT, Salesforce Data Cloud.
• Integrate external AI/ML services (OpenAI, AWS SageMaker, Azure ML) via REST APIs.
• Build prompt-driven workflows using generative AI within Salesforce Flows.
• Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
• Implement real-time AI inference via Platform Events and asynchronous processing.
• Work with structured and unstructured datasets for AI model training and insights.
• Apply Responsible AI principles, data governance, and compliance standards.
• Design Sales/Service Cloud solutions by working closely with application owners, business analysts, solution architects and product owners to build technology solutions to meet business needs.
• Build custom solutions connecting Salesforce (Sales/Service Cloud) with Dispatch's field service platform or salesforce field service platform using Dispatch.me.
• Support, maintain and improve the working of existing Sales/Service cloud applications for optimal functionality.
• Write high-coverage, bulkified unit tests and enforce code quality standards.
• Conduct comprehensive testing of Salesforce Sales & Service cloud solutions to ensure proper functionality, usability, and adherence to best practices and industry standards.
• Work with CI/CD pipelines using Azure DevOps, Copado.
• Conduct code reviews and enforce secure coding best practices.
• Stay up to date with the latest trends and advancements in contact center technologies, related tools to identify opportunities for improvement and innovation.

Qualifications

• 5+ years of IT experience, including dedicated Salesforce development across Sales Cloud, Service Cloud, and Experience Cloud platforms with strong Salesforce development and solution design skills.
• Apex classes, Controllers and Triggers, Lightning Web Components (LWC), Visualforce, SOQL & SOSL.
• Experiencing configuring and customizing Workflows, Process Builder, Flow Validation rules and approval processes.
• Extensive experience with customization on the Salesforce Lightning platform using declarative platform tools and platform events.
• Integration: Experience with API-based integrations, middleware, or custom connectors.
• Experience Working with Salesforce data model, security model, and sharing rules.
• Experience building custom dashboards and reports.
• 3+ years’ Designing and implementing AI-driven solutions using: Salesforce Einstein (Prediction Builder, Discovery, Next Best Action), Einstein GPT, Salesforce Data Cloud.
• Ability to support multiple concurrent projects, both simple and extremely complex; prioritize activities and provide deliverables as planned.
• Experience with Dispatch.me, invoicing, or field services is a plus.
• Bachelor’s degree in computer science, information technology, or equivalent experience.
• Certificates, Licenses, Registrations: Salesforce Platform Developer II, Salesforce Application Architect or System Architect, AI Specialist certification, Data Cloud Consultant, Salesforce Certified Platform App Builder (nice to have), Salesforce Admin certification.