Senior Salesforce Analyst

About the role

MetLife is seeking a senior Functional Analyst to help shape and deliver Sales Technology capabilities for US Group Benefits sales users, account executives, sales managers, and sales operations teams. This role sits in a SAFe scaled delivery environment and partners closely with product, architecture, engineering, QA, operations, and business stakeholders to translate business outcomes into Salesforce-based delivery work.

Responsibilities

• Lead discovery and requirements analysis for GB360 Sales capabilities, workflows, and user journeys.
• Translate business needs into clear user stories, acceptance criteria, process flows, wireframes, functional specifications, test inputs, and support-ready documentation.
• Perform gap analysis and recommend Salesforce, COTS/SaaS, business process, data, or integration solutions.
• Participate in backlog prioritization and refinement, connecting work to business value, user needs, dependencies, and readiness criteria.
• Provide functional and configuration analysis for Salesforce.com capabilities, while partnering with technical teams on design options and implementation tradeoffs.
• Analyze integrations involving Data Hubs, Seismic, underwriting, pricing, AI / Agentic capabilities, and related enterprise platforms.
• Support implementation, system/integration testing, UAT, defect triage, release readiness, adoption support, and issue resolution.
• Work in SAFe ceremonies including PI Planning, sprint planning, refinement, demos, retrospectives, and cross-team dependency discussions.
• Evaluate opportunities to use Salesforce Einstein-enabled capabilities and other approved AI-assisted experiences to improve productivity and user adoption.

Requirements

• 5+ years of experience as a Functional Analyst, Business Systems Analyst, Product Analyst, Product Owner support analyst, Salesforce analyst, or consultant creating technology solutions.
• Experience leading discovery, requirements elicitation, functional analysis, gap analysis, user-story definition, acceptance criteria, and business-rule documentation.
• Experience working in Agile delivery, preferably SAFe, with participation in refinement, sprint ceremonies, PI planning, demos, retrospectives, testing, and release readiness.
• Hands-on experience with Salesforce.com or comparable enterprise CRM / COTS / SaaS platforms, including configuration concepts and functional support.
• Experience analyzing integrations, data flows, cross-system dependencies, and process impacts across enterprise platforms.
• Strong analytical thinking, root-cause analysis, problem solving, communication, presentation, and stakeholder management skills.
• Experience supporting implementation, system/integration testing, UAT, defect triage, issue resolution, and production support handoff.
• Ability to produce concise functional specifications, process flows, wireframes, user guidance, test inputs, and decision-ready analysis.

Qualifications

• Bachelor degree or equivalent work experience.
• Preferred qualifications include Salesforce Administrator, Salesforce Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, SAFe for Teams, or SAFe Scrum Master certification.
• Knowledge of Salesforce Einstein-enabled capabilities, AI-assisted CRM workflows, recommendations, natural-language retrieval, or guided selling/service features.
• Experience with Seismic, Data Hub integrations, underwriting, pricing, AI-enabled solutions, AI Agentic solutions, workflow orchestration, or enterprise data/analytics platforms.
• Experience in insurance, group benefits, broker/customer relationship management, commercial sales, or service operations.
• Experience using AI in development life cycle and building AI-enabled solutions.
• Experience partnering with product managers, product owners, solution architects, engineering leads, QA, DevSecOps, vendors, and distributed delivery teams.

Pay

The expected salary range for this position is $104,900 - $154,950. This role may also be eligible for annual short-term incentive compensation.

Schedule

This is a hybrid role requiring a minimum of 3 days per week in office.