Senior Sales Transformation Manager

Key Responsibilities

• Own end-to-end governance of the One Genesys Framework (OGF) sales portfolio, ensuring initiatives meet commercial readiness standards before advancing through key decision gates
• Evaluate and quantify commercial risk, revenue impact, and field readiness across a portfolio of concurrent programs, influencing progression decisions and escalation paths
• Develop and apply a structured framework to assess sales readiness, distinguishing between manageable risks and those requiring escalation or delay
• Drive alignment between Sales, Product, Marketing, Finance, and Partner teams to ensure initiatives reflect real-world market conditions and field constraints
• Shape executive decision-making by presenting synthesized insights, trade-offs, and recommendations to VP and SVP-level stakeholders
• Identify cross-initiative conflicts, sequencing risks, and capacity constraints that impact overall portfolio performance and sales execution
• Lead business case development, including revenue modeling, adoption assumptions, and scenario analysis in partnership with Finance and Sales Operations
• Influence initiative design by ensuring commercial viability, pricing defensibility, and competitive positioning are embedded early in the lifecycle
• Facilitate readiness reviews and coordinate stakeholder alignment to ensure Sales organizations are prepared for successful execution
• Serve as a trusted advisor to senior sales leadership, providing independent, data-driven perspectives that challenge assumptions and strengthen outcomes

Required Qualifications

• 12+ years of experience in program management, business operations, enterprise sales strategy, sales operations, or go-to-market roles with progression into strategic advisory responsibilities
• Demonstrated success operating within complex, matrixed organizations with cross-functional stakeholder alignment
• Strong expertise in sales strategy, sales operations, or enablement within enterprise environments
• Prioritized experience assessing commercial risk and translating insights into actionable business recommendations
• Experience exercising independent judgment in ambiguous, fast-evolving situations with competing priorities
• Background in enterprise software sales or B2B sales operations
• Experience with governance frameworks, portfolio management, or strategic planning at scale
• Advanced proficiency with project management and collaboration tools such as Smartsheet, Asana, or similar platforms
• Strong organizational and prioritization skills with the ability to manage multiple high-impact initiatives simultaneously
• Excellent written and verbal communication skills, with the ability to influence executive stakeholders

Preferred Qualifications

• Experience with Genesys products, platforms, or cloud-based customer experience solutions
• Prior partnership with senior revenue leaders such as a Chief Sales Officer or equivalent
• Experience supporting channel or partner-led sales models
• Program management certification such as PMP or equivalent