Senior Sales & Service Plumbing Technician
About the role
This is more than a plumbing job. It’s a high-accountability, high-upside field leadership role. You’ll run complex residential service calls, lead by example on diagnostics and option-based selling, and help sharpen the rest of the team through real-time support and training.
You’ll be expected to consistently hit serious numbers each month while living our values:
- Revenue: $40,000–$50,000+
- Membership conversion: 10%+
- Average ticket: $700+
- Reviews: 10+ 5-star Google reviews
- Opportunity conversion: 85–90% with rare callbacks
Responsibilities
This is more than a plumbing job. It’s a high-accountability, high-upside field leadership role. You’ll run complex residential service calls, lead by example on diagnostics and option-based selling, and help sharpen the rest of the team through real-time support and training.
You’ll be expected to consistently hit serious numbers each month while living our values:
- Revenue: $40,000–$50,000+
- Membership conversion: 10%+
- Average ticket: $700+
- Reviews: 10+ 5-star Google reviews
- Opportunity conversion: 85–90% with rare callbacks
Requirements
- 3+ years of residential / commercial service plumbing (not just new construction)
- Clean MVR, background friendly to entering clients’ homes
- No smoking in uniform or company vehicles
- Willing to work Monday–Friday plus the required after-hours rotation in Long Island (Nassau & Suffolk)
Qualifications
- Protector mindset. You take responsibility for the client, the job, and the outcome. You don’t clock out mentally until it’s truly handled.
- Humble confidence. You know your stuff, listen first, and let your work and numbers speak for you. No ego, no drama.
- Sales-minded technician. You believe options, education, and prevention are how you serve – and you’re comfortable asking for the business.
- Teacher and teammate. You enjoy showing others the “why” behind the work and raising the bar for the whole crew.
- Calm and composed under pressure. Emergencies, after-hours calls, and tough diagnoses don’t rattle you.
- Tech-savvy and organized. Comfortable with tablets, mobile apps, and dispatch software to keep jobs, photos, and notes tight.
Skills
- Expert diagnostics and clear communication
- Effective option-based selling
- Real-time support and training for the team
- Leadership and mentoring abilities
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
Pay
This role is built for six-figure performers.
Base pay: Competitive hourly rate (commensurate with experience) plus consistent overtime from after-hours and weekend shifts.
Incentives (Plumbing Protector Program):
- Monthly profit share on high gross profit performance
- Quarterly bonus for top-tier protectors
- Activity-based bonuses for water mitigation leads, memberships sold, 5-star reviews, and recruiting other great plumbers
Realistic Year 1 total compensation: $120,000–$150,000 for high performers who hit targets.
Schedule
In Your First 12 Months, You’ll Focus On:
- Delivering 5-star client experiences on 3–4 high-quality calls per day through expert diagnostics, clear communication, and clean work.
- Consistently hitting revenue, membership, and review targets while honoring our ground rules: Service > Sales. Integrity > Revenue. People > Profit.
- Leading from the field – supporting techs in real time on estimates, troubleshooting, and options so they can close confidently and profitably.
- Owning your craft and your numbers: knowing your revenue, gross profit, memberships, and reviews without needing a reminder.
- Participating in weekly team meetings, weekly tech training, and regular 1:1s to sharpen skills and help shape the standard for the whole shop.
- Taking a fair share of after-hours work (minimum 1 night per week and 1 weekend per month) and showing up as the steady hand clients and teammates can count on.
Who You Are
- Protector mindset. You take responsibility for the client, the job, and the outcome. You don’t clock out mentally until it’s truly handled.
- Humble confidence. You know your stuff, listen first, and let your work and numbers speak for you. No ego, no drama.
- Sales-minded technician. You believe options, education, and prevention are how you serve – and you’re comfortable asking for the business.
- Teacher and teammate. You enjoy showing others the “why” behind the work and raising the bar for the whole crew.
- Calm and composed under pressure. Emergencies, after-hours calls, and tough diagnoses don’t rattle you.
- Tech-savvy and organized. Comfortable with tablets, mobile apps, and dispatch software to keep jobs, photos, and notes tight.