Senior Sales & Service Plumbing Technician

About Us

At 1-Tom-Plumber Long Island, our mission is simple: protect homes, deliver exceptional service, and grow pros into leaders. We do it by combining diagnostics, sales, and service into one seamless experience that gives clients clear choices and real solutions. We’re not “just another plumbing company” – we’re the emergency plumber Long Island calls first, backed by a bold brand, a proven process, and a protection-first mindset. We’re hiring a Senior Sales & Service Plumbing Technician who wants to win, learn, grow, and teach.

Role

This is more than a plumbing job. It’s a high-accountability, high-upside field leadership role. You’ll run complex residential service calls, lead by example on diagnostics and option-based selling, and help sharpen the rest of the team through real-time support and training. You’ll be expected to consistently hit serious numbers each month while living our values:

• Revenue: $40,000–$50,000+
• Membership conversion: 10%+
• Average ticket: $700+
• Reviews: 10+ 5-star Google reviews
• Opportunity conversion: 85–90% with rare callbacks

First 12 Months

In your first 12 months, you’ll focus on delivering 5-star client experiences on 3–4 high-quality calls per day through expert diagnostics, clear communication, and clean work. Consistently hitting revenue, membership, and review targets while honoring our ground rules: Service > Sales. Integrity > Revenue. People > Profit.

• Leading from the field – supporting techs in real time on estimates, troubleshooting, and options so they can close confidently and profitably.
• Owning your craft and your numbers: knowing your revenue, gross profit, memberships, and reviews without needing a reminder.
• Participating in weekly team meetings, weekly tech training, and regular 1:1s to sharpen skills and help shape the standard for the whole shop.
• Taking a fair share of after-hours work (minimum 1 night per week and 1 weekend per month) and showing up as the steady hand clients and teammates can count on.

Requirements

• 3+ years of residential / commercial service plumbing (not just new construction).
• Clean MVR, background friendly to entering clients’ homes.
• No smoking in uniform or company vehicles.
• Willing to work Monday–Friday plus the required after-hours rotation in Long Island (Nassau & Suffolk).

Pay & Benefits

Pay Rate: This role is built for six-figure performers. Base pay: Competitive hourly rate (commensurate with experience) plus consistent overtime from after-hours and weekend shifts.
Incentives (Plumbing Protector Program): Monthly profit share on high gross profit performance. Quarterly bonus for top-tier protectors. Activity-based bonuses for water mitigation leads, memberships sold, 5-star reviews, and recruiting other great plumbers.
Realistic Year 1 total compensation: $120,000–$150,000 for high performers who hit targets.
Benefits: Health, dental, 401(k) with match, PTO, company events, take-home truck, company credit card, uniforms, tablet, and most tools provided.