Senior Sales Operations Project Coordinator

Job Summary

A Senior Sales Operations Project Coordinator will support, enable, and drive business solutions to empower the sales team to sell more effectively. They will collaborate with cross-functional teams to identify opportunities, quantify ROI, outline risks, create project timelines, track milestones, and implement project charters. They will utilize tools such as Six Sigma to capitalize on efficiencies and reduce costs to deliver business value.

Responsibilities

• Support, enable, and drive business solutions to empower the sales team to sell more effectively
• Collaborate with cross-functional teams including IT, MDG, Customer Master, Commercial and Consumer Sales, & SSO
• Create project charters, coordinate key stakeholder meetings, track progress on key milestones, and initiate post-mortem analysis on customer integration and projects
• Recognize, troubleshoot, and identify bottlenecks within a process and mitigate risk
• Proactively manage change in project scope, schedule, or budget
• Collaborate with cross-functional teams to develop reporting metrics aligning with KPI's
• Responsible for onboarding, modification, and cancellation of customers
• Develop workflows on customer-facing website to ensure appropriate routing and ease of doing business with customer
• Manage a budget and relationship with vendor for execution of enhancements and optimizations
• Create and document SOP’s specific to all workflows to create standardization
• Develop process documentation, playbooks, and enablement materials that institutionalize best practices
• Serve as a trusted advisor to Sales and Internal Leadership, bringing insights, recommendations, and structured problem-solving
• Assist with change-management efforts to ensure smooth adoption of new processes and tools
• Partner across business units and functions to align strategy, execution, and customer experience

Qualifications

• 5–8+ years in Sales Operations, Revenue Operations, Business Operations, or a similar function
• Experience improving and institutionalizing onboarding, sales, or customer lifecycle processes
• Strong discovery skills — able to interview stakeholders, uncover needs, and translate them into documented workflows
• Proven ability to simplify complex processes and create clarity in ambiguous environments
• Analytical skills with the ability to turn data into insights and action
• Excellent communication and influencing skills across all levels of the organization
• Strong change-management and project-management capabilities
• Ability to adapt to quick changes for projects and focus areas as needed

What We Offer

• A supportive and engaging onboarding experience
• The opportunity to develop and grow, through training and regular mentorship
• Corporate Social Responsibility activities
• A truly global, dynamic, and challenging work environment
• Agility and work/life effectiveness and your long-term well-being
• A diverse and inclusive team

About the Company

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture, and market a wide range of Bridgestone, Firestone, and associate brand products and solutions to address the needs of a broad range of customers and industries.