Senior Sales Manager (NE)

Job Number: 26105259 | Full Time | On-site at 6900 Great Bay, St Thomas, Virgin Islands, 00802

About the Role

Responsible for proactively soliciting business, handling large group or other customer segments with significant revenue potential. Actively up-sells each business opportunity to maximize revenue for individual properties, aligns customer profiles with appropriate products, and achieves personal and team-related revenue goals. Ensures business is turned over properly and in a timely fashion for service delivery in accordance with brand standards. Creates opportunities to grow the account base through customer interactions.

Responsibilities

• Targets accounts, markets, or segments with emphasis on proactive solicitation and account saturation.
• Partners with counterparts to manage business opportunities effectively.
• Responds to and manages larger, more complex incoming opportunities for the property.
• Identifies, qualifies, and solicits new business to achieve personal and property revenue goals.
• Focuses on accounts with significant potential sales revenue.
• Develops effective sales plans and actions; collaborates on creative event ideas and proposals.
• Maximizes revenue through upselling packages.
• Analyzes the overall market, including competitors’ strengths, weaknesses, economic trends, and supply/demand, to sell strategically.
• Closes high-value opportunities based on market conditions and property needs using negotiating skills and creative selling.
• Handles complex business with significant revenue potential and customer expectations.
• Builds and strengthens relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
• Develops community relationships to expand the customer base for sales opportunities.
• Provides excellent customer sales service to grow account share.
• Manages and develops relationships with key internal and external stakeholders.
• Utilizes intranet resources, templates, and information for sales activities.
• Participates in site visits and facilitates contract execution as required.
• Executes operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
• Adheres to Marriott International’s and The Ritz-Carlton’s Customer Service Standards and Brand Standards throughout the sales process.
• Exemplifies The Ritz-Carlton’s Gold Standards, including the Employee Promise, Credo, and Service Values.

Requirements

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 5 years’ experience in sales and marketing or a related professional area.
• OR 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 3 years of experience in sales and marketing or a related professional area.