Senior Sales Engineer

Key Responsibilities

• Deliver compelling and tailored demonstrations of Deacom ERP aligned to customer manufacturing workflows and business objectives.
• Lead discovery sessions to understand customer pain points, operational processes, compliance requirements, and business goals.
• Demonstrate core ERP capabilities including production management, inventory control, quality assurance, lot traceability, formulation management, warehousing, purchasing, and financials.
• Translate customer requirements into recommended solution approaches and clearly communicate business value and operational impact.
• Serve as a trusted technical advisor throughout the sales cycle, building credibility with executive, operational, and technical stakeholders.
• Collaborate cross-functionally with sales, product management, implementation, and development teams to ensure alignment with customer needs and market opportunities.
• Identify process improvement opportunities and recommend best practices for batch and process manufacturing operations.
• Provide feedback from prospects and customers to product management to help shape product direction and future enhancements.
• Support marketing and business development initiatives including webinars, trade shows, customer presentations, and thought leadership activities.

Qualifications & Experience

• 5+ years of experience in a Solutions Engineer, Sales Engineer, Presales Consultant, or similar customer-facing role within software or SaaS organizations.
• Experience supporting ERP solutions for manufacturing environments, preferably within batch or process manufacturing industries.
• Strong understanding of manufacturing operations including production planning, inventory management, quality control, compliance, traceability, purchasing, and supply chain processes.
• Ability to communicate complex technical concepts in a clear and compelling way to both technical and non-technical audiences.
• Experience managing multiple opportunities and priorities in a fast-paced presales environment.
• Knowledge of cloud deployment models and SaaS environments, including AWS and Azure platforms.
• Strong presentation, discovery, and consultative selling skills.
• Experience with Salesforce, Microsoft Office Suite, and Microsoft Teams preferred.
• Familiarity with SQL or reporting/query tools is a plus.
• Bachelor’s degree in Engineering, Information Systems, Business, Manufacturing, or a related field preferred.
• Excellent written and verbal communication skills with experience delivering virtual and in-person presentations.
• Willingness to travel up to 30%.