Senior Sales Development Representative (Specialist)

Key Responsibilities

• Act as a trusted consultant to pet parents, understanding their pet's personality and non-negotiable needs to provide expert service recommendations
• Manage inbound inquiries with speed and precision, guiding customers from initial interest to a confirmed booking on a single call
• Execute the "close" by setting up customer accounts and completing reservations on behalf of the pet parent to ensure a friction-less experience
• Maintain a deep knowledge of the curated network of pet resorts, walkers, groomers, and veterinary centers to provide authoritative advice
• Meet and exceed KPIs focused on conversion rates and total bookings generated
• Provide 8am-8pm coverage via a structured shift schedule to ensure every lead receives a timely response

Requirements

• Onshore residency in Dallas, Denver, Boston, Portland, or Houston
• Proven ability to work a flexible 40-hour weekly schedule including split shifts to cover the 8am-8pm window
• Exceptional verbal communication skills with the ability to build immediate rapport and project authority
• High empathy and a genuine passion for pet care—you treat every customer's pet like family
• Natural "closer" instinct with the ability to guide people toward a decision with confidence
• High level of organization and the ability to work effectively in a fast-paced startup environment

Nice-to-Haves

• Previous experience in a closing role or high-volume sales environment
• Proficiency with HubSpot CRM
• Bilingual (English/Spanish) is a plus