Senior Sales Compensation Analyst

Responsibilities

• Administer assigned sales compensation plans in CaptivateIQ, including but not limited to SE and SE Leadership, Channel and Channel Leadership, Overlay, MBO-based plans, and other special incentive programs.
• Support monthly and quarterly commission processing, including payout validation, audit checks, and reconciliation.
• Maintain and update compensation rules, plan logic, participant data, crediting, quotas, hierarchies, and payout calculations within CaptivateIQ.
• Review and validate commissionable data, including bookings, attainment, crediting, splits, hierarchy assignments, quotas, and plan eligibility.
• Investigate and resolve compensation inquiries, disputes, and exceptions in a timely and professional manner.
• Partner with Sales, Finance, Payroll, RevOps, HR, and Sales Leadership to research and resolve compensation-related issues.
• Support the issuance, tracking, and documentation of compensation plans.
• Maintain accurate documentation of plan rules, processes, exceptions, approvals, and standard operating procedures.
• Aid in compensation reporting, including payout summaries, attainment reporting, inquiry tracking, and ad hoc analysis.
• Identify process improvements, automation opportunities, and control enhancements within the compensation process.
• Provide backup support across other compensation plan areas and assist with cross-training to improve team coverage.
• Support annual and mid-year compensation plan rollouts, plan testing, and communication efforts.

Requirements

• 3+ years of hands-on CaptivateIQ experience is required.
• 5+ years of experience in sales compensation, finance, revenue operations, sales operations, payroll, or a related analytical role.
• Experience administering compensation plans, validating payouts, building compensation logic, and researching commission-related inquiries.
• Strong Excel or Google Sheets skills, including formulas, lookups, pivot tables, and data validation.
• Experience working with large data sets and performing detailed reconciliations.
• Strong analytical, problem-solving, and organizational skills.
• High attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and deadlines, especially during month-end, quarter-end, and year-end cycles.
• Strong written and verbal communication skills including drafting compensation plan documents.
• Comfortable working cross-functionally with stakeholders across Sales, Finance, Payroll, RevOps, HR, and leadership.